Motor Claims Consultant (Drivable & Non-Drivable Claims)

Absa is seeking a Motor Claims Consultant to join its team in Johannesburg, South Africa. This is a full-time, hybrid opportunity for an experienced short-term insurance professional who can manage motor vehicle claims from initial notification through assessment, repair and final settlement.

The successful candidate will handle both drivable and non-drivable motor claims while ensuring accurate assessments, efficient claim processing, customer satisfaction and compliance with insurance policies and internal procedures. The position also requires regular engagement with customers, brokers, assessors, repairers and other service providers.

About Absa

Absa is a leading African financial services group with more than 100 years of history. The organisation provides a broad range of financial products and services while maintaining a strong focus on customer service, innovation and responsible business practices.

This position forms part of Absa's insurance operations and provides an opportunity for a claims professional to apply their technical knowledge in a customer-focused environment.

Key Responsibilities

• Register and manage motor vehicle claims from notification through to final settlement.

• Handle both drivable and non-drivable motor claims.

• Assess claims accurately in accordance with applicable procedures.

• Coordinate and monitor vehicle repair processes.

• Liaise with customers regarding claim progress and requirements.

• Work with brokers, assessors, panel beaters, repairers and other service providers.

• Authorise vehicle repairs in accordance with company guidelines.

• Ensure claims are processed according to policy terms and conditions.

• Maintain accurate claim records and supporting documentation.

• Respond to customer enquiries relating to motor claims.

• Resolve customer queries and complaints professionally.

• Ensure claims are processed within agreed service levels.

• Apply appropriate controls throughout the claims lifecycle.

• Support accurate and timely claim settlements.

Motor Claims Management

The successful candidate will be responsible for managing the complete claims lifecycle. This includes registering claims, assessing vehicle damage, coordinating assessments and repairs, monitoring progress and ensuring appropriate settlement.

The role requires an understanding of the differences between drivable and non-drivable claims and the ability to coordinate the appropriate repair and assessment processes for each type of claim.

Customer and Stakeholder Management

The position involves regular interaction with various stakeholders, including:

• Policyholders and customers.

• Insurance brokers.

• Assessors.

• Panel beaters.

• Vehicle repairers.

• Other insurance service providers.

Candidates should therefore be able to communicate clearly, handle customer concerns professionally and maintain effective working relationships with service providers.

Compliance and Claims Administration

The successful candidate must ensure that claims are handled in accordance with applicable policy terms, company procedures and agreed service standards.

Responsibilities include:

• Maintaining complete and accurate claim documentation.

• Applying policy terms and conditions correctly.

• Following approved claims procedures.

• Ensuring appropriate repair authorisations are issued.

• Maintaining accurate claim records.

• Meeting agreed service levels.

• Supporting effective claims controls and settlement processes.

Minimum Qualifications

Candidates should have:

• Matric / Grade 12.

• A relevant Short-Term Insurance qualification is advantageous.

• A FAIS-compliant qualification is preferred.

• RE5 is advantageous.

The advertised education requirement is Further Education and Training Certificate (FETC): Business, Commerce and Management Studies.

Required Experience

Applicants should have:

• 2–5 years' experience in short-term insurance motor claims.

• Experience handling both drivable and non-drivable motor claims.

• Knowledge of motor claim registration and administration.

• Knowledge of vehicle claim assessment processes.

• Understanding of vehicle repair processes.

• Knowledge of claim settlement procedures.

• Experience working with brokers.

• Experience working with assessors.

• Experience working with panel beaters and repairers.

• Experience dealing directly with customers.

Key Skills and Competencies

The ideal candidate should demonstrate:

• Motor claims administration expertise.

• Claims assessment skills.

• Knowledge of short-term insurance.

• Customer service orientation.

• Strong communication skills.

• Attention to detail.

• Claims documentation and administration skills.

• Problem-solving ability.

• Ability to manage multiple claims.

• Ability to work within service-level requirements.

• Stakeholder management skills.

• Knowledge of insurance policy terms and conditions.

• Ability to work under pressure.

• Strong organisational skills.

Who Can Apply

This opportunity is suitable for candidates with Matric and relevant experience in short-term insurance motor claims. Professionals who have handled both drivable and non-drivable claims and have experience coordinating with assessors, brokers, panel beaters and customers are particularly suited to the position.

Candidates with relevant short-term insurance qualifications, FAIS compliance or RE5 certification may have an additional advantage.

Job Details

Position: Motor Claims Consultant (Drivable & Non-Drivable Claims)
Company: Absa Bank Limited
Location: Johannesburg, South Africa
Work Arrangement: Hybrid
Job Type: Full-time
Job Requisition ID: R-15990076
Closing Date: 21 August 2026

How to Apply

Interested candidates should submit their applications through the official Absa careers platform before the closing date.

Apply for the Motor Claims Consultant position at Absa

Final Thought

The Motor Claims Consultant position offers an opportunity for an experienced insurance professional to work within Absa's claims environment while managing a range of motor vehicle claims. Candidates with practical motor claims experience, strong customer service skills and knowledge of assessment, repair and settlement processes should consider applying before the deadline.