Non-Motor Short-Term Insurance Claims Consultant

Non-Motor Short-Term Insurance Claims Consultant at Absa Bank

Absa Bank is seeking an experienced Non-Motor Short-Term Insurance Claims Consultant to join its team in Johannesburg. This is a full-time hybrid opportunity for an insurance professional with strong experience in non-motor short-term insurance claims administration and a detailed understanding of different insurance products.

The successful candidate will manage claims from initial registration through to settlement while ensuring that each claim is processed accurately, efficiently and in accordance with company procedures and regulatory requirements. The role also involves regular interaction with policyholders, brokers, assessors, service providers and insurers.

About the Role

The Non-Motor Short-Term Insurance Claims Consultant will be responsible for administering and processing non-motor insurance claims while maintaining a high standard of customer service. The position requires strong administrative skills, attention to detail and the ability to manage several claims simultaneously.

Candidates should have at least five years of relevant experience and strong knowledge of household, commercial, property, all-risk and other non-motor insurance products.

Key Responsibilities

• Administer and process non-motor short-term insurance claims accurately and efficiently.

• Manage claims from registration through to final settlement.

• Review claims documentation and supporting information.

• Investigate claims and obtain additional information where required.

• Liaise with policyholders throughout the claims process.

• Communicate with brokers, assessors, service providers and insurers.

• Ensure claims are handled in accordance with company policies and procedures.

• Ensure compliance with applicable regulatory requirements.

• Maintain accurate and up-to-date claims records.

• Provide regular updates to clients and relevant stakeholders.

• Resolve claims-related queries professionally.

• Deliver excellent customer service throughout the claims journey.

• Manage multiple claims while maintaining accuracy and turnaround times.

• Ensure all required administrative processes are completed properly.

Qualifications Required

• Matric / Grade 12.

• Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies is required.

• A relevant insurance qualification will be advantageous.

Experience Required

• Minimum 5 years' experience in non-motor short-term insurance claims administration.

• Strong knowledge of:

  • Household insurance

  • Commercial insurance

  • Property insurance

  • All-risk insurance

  • Other non-motor insurance products.

• Practical experience managing claims from registration through settlement.

• Experience dealing with policyholders, brokers, assessors, service providers and insurers.

Key Skills and Competencies

• Excellent communication skills.

• Strong interpersonal and customer-service skills.

• Excellent attention to detail.

• Strong administrative and organisational abilities.

• Good knowledge of Microsoft Office applications.

• Ability to investigate and assess claims documentation.

• Ability to maintain accurate records.

• Ability to manage multiple claims simultaneously.

• Ability to work effectively under pressure.

• Strong problem-solving and follow-up skills.

• Professional approach when dealing with clients and stakeholders.

Ideal Candidate Profile

The ideal candidate is an experienced short-term insurance professional who understands the full non-motor claims lifecycle. They should be comfortable handling several claims at once while maintaining accuracy, regulatory compliance and a high standard of customer service.

Strong communication and interpersonal skills are particularly important because the role requires regular engagement with policyholders, brokers, assessors, service providers and insurers.

Job Details

• Position: Non-Motor Short-Term Insurance Claims Consultant

• Employer: Absa Bank

• Location: Johannesburg, South Africa

• Work arrangement: Hybrid

• Job type: Full-time

• Job reference: R-15990036

• Application deadline: 21 August 2026

How to Apply

Interested candidates should submit their applications through the official Absa careers platform.

Apply for Non-Motor Short-Term Insurance Claims Consultant

Applicants should ensure their CV clearly highlights their non-motor insurance claims experience, relevant qualifications, knowledge of insurance products and ability to manage the complete claims process.

Final Thought

This opportunity is well suited to an experienced insurance claims professional with at least five years of non-motor short-term insurance experience. The role offers the chance to apply specialist claims knowledge within a major financial-services organisation while contributing to efficient claims resolution and a strong customer experience.