If you are passionate about hospitality and customer service, this opportunity could be the perfect step in your career. Ramada Resort by Wyndham Dar es Salaam is currently looking for a professional, well-presented, and customer-focused Receptionist to join its Front Office team.
This role is essential in ensuring guests receive exceptional service while maintaining smooth and efficient front desk operations in line with international hotel standards.
Why Work with Ramada Resort by Wyndham Dar es Salaam
Working with Ramada Resort by Wyndham Dar es Salaam offers an opportunity to build a career in the hospitality industry within a globally recognized hotel brand. The resort is known for delivering high-quality guest experiences and maintaining international hospitality standards.
Moreover, employees gain valuable experience working in a professional hotel environment that emphasizes customer satisfaction, teamwork, and service excellence. Consequently, this role provides an excellent platform for developing hospitality and front office management skills.
About Ramada Resort by Wyndham Dar es Salaam
Ramada Resort by Wyndham Dar es Salaam is a well-known beachfront hotel located in Dar es Salaam, Tanzania. The resort provides high-quality accommodation, dining, and leisure services for both business and leisure travelers.
As part of the global Wyndham Hotels & Resorts brand, the hotel follows internationally recognized hospitality standards and focuses on delivering exceptional guest experiences.
Who Can Apply
This position is ideal for candidates with hospitality training and front office experience. Applicants should meet the following requirements:
- Diploma or Certificate in Hospitality, Hotel Management, or a related field
- 1–2 years of experience in a hotel front office (experience in a 4-star hotel is preferred)
- Knowledge of Opera or other Property Management Systems (PMS) is an added advantage
- Excellent communication skills in English and Swahili
- Strong customer service and interpersonal skills
- Professional appearance and a positive attitude
- Ability to work shifts, weekends, and public holidays
Key Responsibilities
The Receptionist will play a central role in providing excellent guest services and managing front desk operations.
Main duties include:
- Welcoming guests and handling check-in and check-out procedures professionally
- Managing reservations, cancellations, and guest inquiries
- Answering phone calls and responding to emails promptly
- Processing payments and maintaining accurate billing records
- Coordinating with housekeeping and other departments to ensure smooth operations
- Handling guest complaints and ensuring timely resolution
- Maintaining a clean and organized reception area
- Updating and maintaining guest records in the PMS system
- Promoting hotel services and upselling room categories
- Preparing daily arrival and departure reports
- Ensuring compliance with hotel policies and brand standards
How to Apply
Interested candidates should submit their application through email.
Application Requirements:
- Updated Curriculum Vitae (CV)
- Application letter highlighting your experience and interest in the role
Send your application to: [email protected]
Applications should be addressed to the Human Resources Department.
Final Thought
The Receptionist position at Ramada Resort by Wyndham Dar es Salaam is a great opportunity for hospitality professionals who want to develop their careers in a reputable international hotel environment.
Therefore, if you have the required qualifications, strong communication skills, and a passion for guest service, consider applying for this role and becoming part of a team dedicated to delivering exceptional hospitality experiences.
