Customer Service Center Supervisor at Sandvik

Sandvik is looking for an experienced Customer Service Center Supervisor to join its team in Mwanza, Tanzania. This full-time opportunity is ideal for a customer-focused leader who can supervise sales support operations, develop high-performing teams, and deliver exceptional customer service while contributing to business growth.

For 2026, Sandvik is seeking a professional with strong leadership, sales support, and customer relationship management experience. The successful candidate will report to the Logistic Manager and play a key role in improving customer satisfaction, driving sales performance, and ensuring efficient execution of the Order-to-Cash process.

Why Choose Sandvik?

Sandvik offers an excellent opportunity to build your career with a global engineering and industrial company committed to innovation, safety, and operational excellence.

• Global Career: Join an internationally recognized company with operations worldwide.
• Leadership Opportunity: Lead and develop a dedicated Customer Sales Support team.
• Professional Growth: Gain experience in sales support, logistics, and business process improvement.
• Safety Culture: Work in an environment that prioritizes Environment, Health, and Safety (EHS).

Responsibilities

• Lead, mentor, and develop the Customer Sales Support team to achieve departmental KPIs.
• Deliver outstanding customer service that exceeds customer expectations.
• Monitor team performance and implement corrective actions where necessary.
• Build and maintain strong relationships with customers and key stakeholders.
• Identify new business opportunities and support sales growth initiatives.
• Drive continuous improvement and process optimization across customer service operations.
• Participate in pricing reviews, budget planning, tender preparation, and sales activities.
• Ensure CSC processes and global company guidelines are consistently followed.
• Manage resource planning and effective workload distribution.
• Promote a strong Environment, Health and Safety (EHS) culture and ensure compliance with company policies.

Qualifications Required

• Degree or Diploma in a commercial discipline or a related field.
• Leadership training.
• 4–7 years of experience in a Customer Service or Sales Supervisory role.
• 3.5 years of sales experience, preferably in internal sales.
• Proven experience leading, managing, and developing teams.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong customer service and relationship management skills.
• Planning, organizing, and problem-solving capabilities.
• Ability to analyze data and make informed business decisions.
• Strong negotiation and conflict management skills.
• High level of integrity, accountability, and professionalism.
• Ability to drive change and foster a high-performance culture.

How to Apply

Interested candidates should submit their applications through the official Sandvik Careers portal.

• Prepare an updated CV highlighting your leadership, customer service, and sales experience.
• Complete the online application through the official recruitment portal.
• Apply as early as possible, as applications are reviewed continuously.
• Application Deadline: 22 September 2026

CLICK HERE TO APPLY

CHECK ALSO: JOBS IN TANZANIA 2026

The Sandvik Customer Service Center Supervisor Vacancy 2026 is an excellent opportunity for experienced customer service and sales professionals seeking a leadership role in Mwanza. Qualified candidates are encouraged to apply before 22 September 2026.