National Account Manager at Liquid Intelligent Technologies Tanzania

Liquid Intelligent Technologies Tanzania is seeking an experienced professional for the position of National Account Manager in Dodoma. The role is designed for a commercially driven professional who can manage and grow regional enterprise accounts while building strong relationships with customers, decision-makers, and C-suite executives.

The successful candidate will focus on both revenue growth and customer experience, with responsibility for acquiring new enterprise customers, expanding existing accounts, developing technology solutions, and maintaining customer satisfaction and retention. The position requires strong consultative selling, strategic account management, commercial negotiation, and knowledge of the telecommunications or ICT sector.

Responsibilities

• Own and grow a portfolio of regional enterprise accounts.

• Acquire new customers and expand existing accounts across Liquid’s technology portfolio.

  

• Maintain a sales pipeline of at least 5× the monthly target.

• Update CRM records daily.

  

• Achieve monthly, quarterly, and annual revenue targets.

• Generate at least 50% of growth through upselling and cross-selling.

  

• Conduct a minimum of 16 client-facing visits per week.

• Develop quarterly strategic account plans.

  

• Conduct Executive Business Reviews with key customers.

• Lead proposals, bids, and commercial negotiations.

• Initiate contract renewal discussions at least 90 days before contract expiry.

• Manage the complete customer experience from onboarding through ongoing service.

• Implement customer recovery and win-back strategies for at-risk accounts.

• Monitor NPS and CSAT, targeting a minimum 80% CSAT.

• Ensure customer KYC information is complete, current, and verified.

• Represent the customer’s voice in product and service improvement discussions.

• Maintain accurate daily reporting on sales pipeline, churn risk, and account health.

Qualifications Required

• Bachelor’s degree in Business Administration, Commerce, IT, Telecommunications, Marketing, or a related field.

• MBA or CCXP certification is an added advantage.

• Minimum 5 years of experience in B2B enterprise technology sales and/or customer experience/customer success.

• Proven track record of achieving revenue targets and reducing customer churn.

• Experience managing complex consultative sales cycles and/or NPS, CSAT, and Voice-of-Customer programmes.

• Telecommunications or ICT sector experience is strongly preferred.

• Ability to confidently engage with decision-makers and C-suite executives.

• Fluency in English and Kiswahili, both written and spoken.

• Willingness to travel across Tanzania as required.

• Expert-level consultative and solution-selling skills.

• Expert-level C-suite engagement skills.

• Expert-level CRM and pipeline management skills.

• Expert-level strategic account management skills.

• Advanced customer experience and retention strategy skills.

• Advanced knowledge of NPS, CSAT, and Voice-of-Customer programmes.

• Advanced multi-pillar technology knowledge.

• Advanced commercial negotiation skills.

Job Details

• Position: National Account Manager

• Employer: Liquid Intelligent Technologies Tanzania

• Location: Dodoma, Tanzania

• Employment Type: Full-Time

• Salary: Negotiable

• Application Deadline: 28 August 2026

How to Apply

Interested and qualified candidates should submit their application by email.

Applicants should:

• Prepare an updated CV highlighting relevant enterprise sales and account management experience.

• Prepare a cover letter demonstrating experience in revenue growth, customer retention, and strategic account management.

Send the CV and cover letter to: [email protected]

• Use “NAM – Regions” as the email subject line.

Final Thoughts

This is a senior commercial opportunity for professionals with strong B2B enterprise technology sales and customer experience expertise. Candidates with proven revenue performance, strategic account management skills, C-suite engagement experience, and telecommunications or ICT sector knowledge are encouraged to apply before the 28 August 2026 deadline.