Relationship Manager, SME Banking

NCBA Tanzania is seeking an experienced Relationship Manager, SME Banking to develop and manage a portfolio of Small and Medium-sized Enterprise customers in Mwanza. The role focuses on growing SME deposits and lending, acquiring new customers, increasing portfolio profitability, and maintaining strong long-term client relationships.

This opportunity is suitable for banking professionals with at least five years of experience in Retail and SME Banking and Relationship Management. The successful candidate should have a proven record of achieving financial targets, strong knowledge of banking products and operations, and a good understanding of Tanzania’s banking industry and regulatory environment.

About the Role

The Relationship Manager will take responsibility for growing and managing an SME customer portfolio while maintaining strong portfolio quality and regulatory compliance. The position combines business development, relationship management, lending, customer needs analysis, and cross-selling of financial products.

The successful candidate will also monitor loan performance, manage customer records, resolve audit issues, and ensure that customer requests are handled within agreed service-level timelines.

Responsibilities

• Grow CASA, fixed deposit, and SME lending portfolios.

• Acquire funded New-to-Bank SME customers.

  

• Manage and expand relationships with existing and prospective SME clients.

• Conduct customer needs analysis and identify appropriate banking solutions.

  

• Increase portfolio profitability through lending, fees, margins, and cross-selling.

• Cross-sell digital banking products.

  

• Promote bancassurance, IPF, Forex, and Trade Finance products.

• Maintain a quality loan portfolio.

• Control NPL and PAR within approved limits.

• Ensure compliance with credit policies and banking regulations.

• Follow internal banking procedures and controls.

• Maintain accurate and up-to-date CRM and customer records.

• Ensure agreed SLAs and turnaround times are achieved.

• Resolve audit issues within stipulated timelines.

• Drive customer satisfaction.

• Identify and pursue business development opportunities.

• Participate in training, coaching, and continuous professional development.

Qualifications and Requirements

Applicants should have:

• Bachelor’s degree from a recognized or accredited university.

• At least 5 years of experience in Retail and SME Banking and Relationship Management.

• Proven record of achieving portfolio growth and financial targets.

• Strong knowledge of banking products and operations.

• Strong understanding of customer experience.

• Knowledge of the local banking industry.

• Knowledge of banking regulations.

• Understanding of Commercial Banking regulations and practices.

• Strong relationship-management and business-development skills.

• Ability to manage SME customer portfolios and lending relationships.

• Ability to maintain portfolio quality while achieving business targets.

How to Apply

Interested and qualified candidates should submit their applications online through the NCBA Tanzania careers platform.

Apply Online – NCBA Tanzania Relationship Manager, SME Banking

Applicants should ensure that their CV clearly demonstrates their SME banking experience, relationship-management achievements, portfolio growth, lending experience, and knowledge of banking regulations.

Application Deadline

The deadline for applications is 28 August 2026.

Qualified candidates are encouraged to complete their applications before the closing date.

Final Thought

The Relationship Manager, SME Banking position at NCBA Tanzania is a strong opportunity for an experienced banking professional with a track record in SME relationship management, lending, deposits, and portfolio growth. Candidates who meet the five-year experience requirement and can demonstrate strong commercial and customer-management results should consider applying before the deadline.