Collection Officer

SimplePay Capital Financial Services Tanzania Ltd is inviting applications from motivated and customer-focused candidates for the position of Collection Officer in Mwanza. This opportunity is suitable for individuals interested in developing careers in microfinance, lending, loan collections, sales, and financial services.

The Collection Officer will be responsible for following up customer accounts, collecting loan repayments, maintaining accurate customer records, and providing quality customer service. The role also involves customer due diligence, KYC documentation, front-desk support, and general administrative duties.

About SimplePay Capital Limited

SimplePay Capital Financial Services Tanzania Ltd operates in the financial services sector, with a focus on lending and related services. The company is expanding its team and is seeking individuals who can support effective loan repayment, customer relationships, and day-to-day financial-service operations.

Job Responsibilities

The Collection Officer will be responsible for:

• Reviewing open customer accounts and following up on outstanding repayments.

• Collecting loan payments according to agreed repayment schedules.

• Conducting customer due diligence.

• Maintaining accurate and up-to-date KYC documentation.

• Providing professional customer service to clients.

• Responding to customer enquiries and assisting with account-related matters.

• Handling front-desk responsibilities.

• Assisting with general administrative duties.

• Following up with customers regarding repayment obligations.

• Supporting loan and collection activities as required.

• Ensuring compliance with company policies and procedures.

• Maintaining accurate customer and collection records.

• Working collaboratively with other members of the team to achieve collection and customer-service objectives.

Qualifications and Requirements

Applicants should have:

• Completed secondary education or High School education.

• Previous experience in microfinance or financial services is an added advantage.

• Previous experience in loan sales, customer service, debt collection, microfinance, banking, or field sales is advantageous.

• Strong communication skills.

• Good sales and negotiation abilities.

• Excellent customer-service skills.

• Strong time-management skills.

• Ability to work independently and remain self-driven.

• Dependability and a strong sense of responsibility.

• Ability to work effectively as part of a team.

• Basic computer skills.

• A smartphone is an added advantage.

Who Can Apply

The position is suitable for candidates who have completed secondary education and are interested in entering or developing their careers in microfinance, lending, collections, banking, or financial services.

Candidates with previous experience in loan collection, loan sales, banking, microfinance, field sales, or customer service may have an advantage. Strong communication, negotiation, customer-service, and time-management skills are particularly important for this position.

How to Apply

Interested and qualified candidates should submit:

• Updated CV

• Cover Letter

Applications should be sent to: [email protected]

Email Subject: APPLICATION FOR COLLECTION OFFICER POSITION – MWANZA

Applicants should clearly indicate the region they are applying for in the email subject.

Application deadline: 23 August 2026.

Final Thought

The Collection Officer position at SimplePay Capital Limited is an opportunity for secondary-school graduates and financial-services professionals to gain or develop practical experience in loan collections, customer service, microfinance, and lending operations. Candidates who meet the requirements should prepare their CV and cover letter and submit their application before the deadline.