Loan Officer

This Loan Officer position at SimplePay Capital Limited is a contract opportunity in Mwanza for candidates interested in microfinance, lending, customer service, and field-based financial services. The role is suitable for individuals who are comfortable working with customers, following up on loan repayments, acquiring new clients, and meeting monthly performance targets.

The position combines loan administration, collections, customer service, sales, and KYC compliance. You will be expected to support customers throughout the lending process while helping the company grow its loan portfolio and maintain strong repayment performance.

Responsibilities

• Review and follow up on open customer accounts for loan repayment.

• Collect loan payments according to agreed repayment schedules.

  

• Conduct customer due diligence and maintain accurate KYC documentation.

• Provide professional and responsive customer service.

• Manage front-desk activities and assist with administrative duties.

• Follow company policies, procedures, and operational requirements.

• Achieve monthly loan disbursement targets.

• Meet monthly loan collection targets.

• Acquire new customers and grow the customer portfolio.

• Maintain the required level of active customers.

Qualifications and Requirements

• High School education.

• Previous experience in microfinance or financial services.

• Strong communication skills.

• Good sales and customer acquisition abilities.

• Strong negotiation skills.

• Excellent time-management skills.

• Strong customer-service skills.

• Self-driven and motivated.

• Dependable and responsible.

• Ability to work effectively as part of a team.

• Basic computer knowledge.

• Must have a smartphone.

What the employer is looking for

The employer appears to be prioritizing practical financial-services and sales ability rather than a university degree. Experience in microfinance, loan collections, customer acquisition, or similar financial-services work can therefore be particularly valuable.

The role is also target-driven. A successful Loan Officer needs to balance customer service with achieving disbursement, collection, acquisition, and active-customer targets.

Employment Details

• Position: Loan Officer

• Company: SimplePay Capital Limited

• Location: Mwanza, Tanzania

• Employment type: Contract

• Deadline: 23 August 2026

How to Apply

Applicants should send their CV and cover letter

Use the region in the email subject line. For Mwanza, the recommended subject is:

APPLICATION FOR LOAN OFFICER POSITION – MWANZA

Bottom line

This is a good opportunity for someone seeking to enter or develop a career in microfinance and lending. A university degree is not listed as mandatory, but candidates should be prepared for a sales- and collections-oriented role with monthly performance targets.