Commission Based Collector at Standard Bank Group

Standard Bank Group is inviting applications for the position of Commission Based Collector in Dar es Salaam. This is a contract opportunity for a professional with experience in collections, customer engagement, business administration, and banking-related processes.

The Commission Based Collector will focus on maximizing collections and minimizing losses on Stage 3 accounts. The role involves using appropriate collection interventions, including telephone communication, customer visits, collateral processes, and legal proceedings where necessary, while maintaining compliance with the Bank’s values, policies, and procedures.

About the Role

The successful candidate will be responsible for managing collection activities on Stage 3 accounts and applying suitable strategies to recover outstanding amounts. This requires effective communication with customers, proper handling of collection processes, and timely escalation of cases when further action is required.

The position also requires the ability to manage relevant records and systems while working within established banking procedures and standards.

Responsibilities

• Maximise collections and minimise losses on Stage 3 accounts.
• Use appropriate collection interventions, including telephone calls and personal visits to customers.
• Follow up with customers regarding outstanding obligations.
• Perfect collateral ceded to the Bank.
• Institute legal proceedings when deemed necessary.
• Maintain accurate collection-related records and information.
• Adhere to the Bank’s core values, policies, and procedures.
• Complete assigned collection activities within required timelines.
• Work effectively with relevant teams and stakeholders in resolving collection matters.

Qualifications and Requirements

• Bachelor’s degree.
• Bachelor’s degree in Commerce, Accounting, Business Administration, or a related field is preferred.
• 1–2 years of experience in Personal and Private Banking.
• Data management experience is an added advantage.
• Strong business administration skills.
• Ability to adopt practical approaches to assigned tasks.
• Ability to articulate information clearly.
• Confidence when interacting with customers and other stakeholders.
• Ability to follow established procedures.
• Strong interpersonal and customer interaction skills.
• Effective task management skills.
• Ability to meet required timescales.
• Ability to produce quality output.
• Ability to provide useful insights.
• Strong teamwork skills.
• Commitment to upholding professional standards.
• Data management and administrative skills.
• Ability to work with IT systems.
• Knowledge of legal records and related systems.
• Query resolution skills.
• Supplier relationship management skills.
• Strong verbal communication skills.

How to Apply

Interested candidates should apply through the Standard Bank Group careers portal. Applicants should search for the Commission Based Collector position in Dar es Salaam and complete the online application process as instructed.

The application deadline is 17 September 2026.

Final Thought

The Commission Based Collector position offers an opportunity for banking and business professionals to contribute to debt recovery, loss reduction, and effective management of Stage 3 accounts. Candidates with the required academic qualifications, banking experience, communication skills, and ability to work within established procedures are encouraged to apply before the deadline.