Front Desk Agent

Johari Rotana in Dar es Salaam is seeking a customer-focused and professional Front Desk Agent to join its Front Office team. The position is responsible for creating a positive guest experience from arrival through departure while providing efficient reception, cashiering, and guest support services.

This is a suitable opportunity for candidates with a hospitality background who enjoy working directly with guests and can remain professional in a fast-paced hotel environment. The role also requires good communication, computer skills, attention to detail, and the ability to work effectively with guests and colleagues from different cultures.

Responsibilities

• Provide prompt, courteous, and efficient service to guests from arrival through departure.

• Personally greet guests by name where known and ensure they feel welcomed.

  

• Escort guests to their rooms and provide hotel and in-room familiarization.

• Assist guests with hotel activities, enquiries, and special requests.

• Maintain up-to-date knowledge of hotel facilities, services, promotions, events, attractions, and local services.

• Monitor daily room rates and hotel occupancy levels.

• Perform Front Desk cashiering duties accurately and follow established financial procedures.

• Process guest accounts from check-in through check-out.

• Ensure all incidental charges are accurately posted using the hotel's computerized Front Office system.

• Protect guest privacy and ensure confidential guest information is not disclosed.

• Maintain a thorough understanding of hotel policies, procedures, facilities, and service standards.

• Deliver personalized service that contributes to high levels of guest satisfaction.

• Work effectively with a multicultural team and international guests.

Requirements

• Degree in Hospitality or a related field.

• Previous experience in a Front Office Department within a hotel.

• Excellent written and verbal English communication skills.

• Knowledge of an additional language is an advantage.

• Strong interpersonal and problem-solving skills.

• Good computer literacy.

• Previous experience using Opera is an advantage.

• Strong customer-service orientation.

• Proactive, outgoing, approachable, and professional personality.

• Ability to work effectively under pressure in a fast-paced environment.

• Strong teamwork skills and ability to work with multicultural teams and guests.

• Ability to take responsibility and demonstrate adaptability.

• Strong understanding of customer-focused hotel operations.

How to Apply

Interested candidates should apply through the official Johari Rotana careers page.

The application deadline is 18 August 2026.

Final Thought

The Front Desk Agent position is particularly suitable for hospitality graduates and experienced front-office professionals who have strong guest-service skills. Experience with Opera, additional language skills, and the ability to deliver personalized service can strengthen an applicant's competitiveness.