If you have experience in customer service, logistics, or supply chain operations and are looking to grow your career in an international organization, this opportunity could be an excellent fit. Bayer is currently seeking a Customer Service Representative SAC to support operations in the Sub-Saharan Africa (SSA) region.
This role focuses on managing the end-to-end customer order cycle, ensuring accurate order processing, efficient logistics coordination, and proactive problem resolution. The position also plays a critical role in strengthening relationships with distributors and key accounts while supporting the company’s growth across diverse African markets.
Why Work with Bayer
Working with Bayer provides professionals with the opportunity to contribute to innovative solutions in agriculture, healthcare, and life sciences. As a global organization, Bayer offers employees exposure to international markets and collaborative teams.
Moreover, employees benefit from a dynamic work environment where innovation, teamwork, and customer satisfaction are central to operations. Consequently, this role provides an opportunity to gain experience in regional supply chain management, customer relationship management, and operational strategy.
About Bayer – Crop Science Division
Bayer is a global company operating in life sciences with core areas in healthcare and agriculture. The Crop Science Division focuses on helping farmers produce more while conserving resources through advanced agricultural technologies and solutions.
In Tanzania, the Crop Science division supports agricultural productivity by working with distributors, farmers, and partners to improve crop protection, seeds, and sustainable farming practices.
Who Can Apply
This position is suitable for experienced professionals with strong operational and customer service backgrounds. Candidates should meet the following qualifications:
- Bachelor’s degree (BS/BA/BCom) in Business, Supply Chain Management, or a related field
- Master’s degree (MS/MBA) preferred
- Minimum 5 years of operational experience in areas such as:
- Customer Service
- Commercial Operations
- Logistics
- Supply Chain
- Administration
Additionally, candidates should demonstrate:
- Strong customer focus and strategic mindset
- Ability to collaborate and manage relationships effectively
- Excellent communication, negotiation, and interpersonal skills
- Strong decision-making and conflict management abilities
Knowledge of business systems such as SAP ERP, Salesforce, or EDI is preferred. Proficiency in English is required, while Portuguese or French will be an added advantage.
Key Responsibilities
The Customer Service Representative will manage a wide range of operational tasks to ensure efficient service delivery across the SSA region.
Customer Relationship Management
- Interact directly with customers and sales teams
- Act as the primary contact for assigned customer accounts
- Provide updates on orders, product availability, and delivery schedules
- Collect and manage customer master data required for order processing
- Seek feedback to improve customer satisfaction
Order Management and Issue Resolution
- Handle customer requests via phone, email, or other communication channels
- Manage order entry, order status tracking, and fulfillment scheduling
- Resolve delivery complaints, product returns, and operational issues
- Document and communicate resolutions effectively
- Coordinate with Customer Operations for complex cases
Collaboration with Internal Teams
- Work closely with commercial, supply chain, and distribution teams
- Monitor delivery forecasts and customer prioritization
- Support product allocation management
- Train customers on new tools, processes, and systems
Data and Reporting
- Manage Customer Master Data creation and updates
- Provide business updates on delivery forecasts and product availability
- Act as Subject Matter Expert (SME) for SSA on P4S and P08 business systems
- Participate in projects aimed at improving order entry optimization and customer experience
Team Support and Knowledge Sharing
- Assist in onboarding new colleagues
- Provide peer-to-peer training on operational processes and systems
- Support cross-division projects across Africa
Location
Tanzania
Division: Crop Science
Reference Code: 866141
How to Apply
Interested candidates should apply through the official recruitment system of Bayer using the vacancy reference code.
Applicants who require reasonable accommodation during the recruitment process may contact: [email protected]
Ensure that your CV and relevant documents highlight your experience in customer service, supply chain operations, and logistics management.
Final Thought
The Customer Service Representative SAC role at Bayer offers a valuable opportunity for experienced professionals to work within a global agricultural company while supporting operations across the Sub-Saharan Africa region.
Therefore, if you have strong experience in customer service, logistics, and supply chain management and are eager to contribute to agricultural innovation, consider applying for this role and advancing your career with one of the world’s leading life-science organizations.
