ICT Technicians

Job Description

Hannah Bennie School (HBS) was established because the children of Kigamboni deserved access to a high-quality English-medium education close to home. What began as a response to a community need has grown into a thriving institution committed to academic excellence, innovation, and creating opportunities for young learners to succeed in a rapidly changing world.

To support its expanding technology infrastructure, HBS is seeking highly skilled and self-driven ICT Technicians to join its Information Technology team. The successful candidates will play a critical role in maintaining the school’s technology ecosystem, including networking, systems administration, end-user support, cloud services, and security technologies, ensuring reliable and secure IT services across the institution.

Responsibilities:

• Install, configure, and maintain network devices including routers, switches, firewalls, and wireless access points
• Manage LAN, WAN, VLAN, VPN, and wireless network environments to ensure high availability and security
• Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, routing, switching, and firewall configurations
• Perform structured cabling, IP addressing, network optimization, and bandwidth management
• Monitor and strengthen network security through access controls, intrusion prevention, and security best practices
• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• Install, configure, update, and troubleshoot operating systems including Windows, Linux, and macOS
• Manage user accounts, permissions, authentication, and access controls for Active Directory, email systems, and enterprise applications
• Support remote users through VPN, Remote Desktop, Microsoft 365, and cloud-based services
• Deliver user training and cybersecurity awareness support to staff
• Administer Microsoft 365 and Azure environments, including Entra ID, Intune, Exchange Online, SharePoint Online, and Microsoft Teams
• Manage user provisioning, group policies, licensing, endpoint compliance, and cloud security settings
• Monitor system performance and apply software updates, security patches, and maintenance procedures
• Install, configure, and maintain CCTV systems, IP cameras, access-control systems, and related security infrastructure
• Troubleshoot video storage systems, surveillance networks, and remote monitoring platforms
• Ensure secure storage, backup, retrieval, and management of surveillance footage
• Maintain biometric systems and entry-management technologies in collaboration with the security department
• Document technical procedures, configurations, incidents, and maintenance activities

Qualification Required:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Minimum of three years of experience in networking, systems administration, technical support, cloud administration, or security systems
• Experience working with networking equipment such as Cisco, MikroTik, Ubiquiti, and Fortinet solutions
• Hands-on experience with firewalls, VPNs, VLANs, network security principles, and infrastructure management
• Advanced computer proficiency across Windows, Linux, cloud platforms, and enterprise systems
• Professional certifications such as CCNA, CCNP, MCSA, MCSE, Microsoft 365 Certified: Endpoint Administrator, CompTIA A+, Network+, Fortinet NSE, MikroTik MTCNA, or ITIL Foundation are highly desirable
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Strong communication, customer service, and technical documentation skills
• High level of integrity, professionalism, and confidentiality

How to Apply:
Applicants should prepare a cover letter, Curriculum Vitae (CV), certified copies of academic and professional certificates, contacts of three referees, and a valid Certificate of Good Conduct. All documents should be submitted as PDF attachments.

In the email subject line, clearly indicate the department code and position title being applied for.

Applications should be sent to [email protected]. Applications are accepted strictly by email. No paper applications, in-person visits, or phone inquiries regarding vacancies will be accepted. Only shortlisted candidates will be contacted for interviews.

Hannah Bennie School is an equal-opportunity employer and encourages qualified women and persons with disabilities to apply. The school values innovation, professionalism, integrity, and continuous improvement, and welcomes technology professionals who are committed to delivering reliable, secure, and efficient IT services that support educational excellence.