Relationship Manager

Job Description

Amana Bank Tanzania is a fully-fledged Islamic commercial bank committed to providing Sharia-compliant financial solutions that meet the diverse needs of individuals and businesses. The Bank focuses on delivering innovative banking services, fostering long-term customer relationships, and supporting sustainable economic growth through ethical banking practices.

The Relationship Manager is responsible for driving business growth by developing and managing customer relationships, identifying financing opportunities, and expanding the Bank’s customer portfolio. The role focuses on achieving business targets, maintaining high-quality financing portfolios, ensuring compliance with Sharia principles and banking regulations, and delivering exceptional customer service.

Responsibilities

• Identify and pursue new financing opportunities and other banking business through customer engagement and negotiations
• Prioritize workload to ensure timely feedback and efficient service delivery to customers
• Analyze customers’ creditworthiness and recommend appropriate financing limits
• Evaluate actual and potential profitability of customers within the assigned portfolio
• Grow and manage the assigned customer portfolio in line with the Bank’s strategic objectives
• Leverage existing customer relationships to generate referrals and acquire new clients
• Recruit new customers for asset-backed financing facilities and other banking products
• Conduct regular customer visits to strengthen relationships and identify business opportunities
• Maintain accurate and up-to-date customer portfolio information
• Present and defend financing proposals during departmental meetings
• Achieve assigned revenue, business growth, and portfolio performance targets
• Improve portfolio monitoring, follow-up, and control mechanisms
• Identify negative performance variances and implement corrective actions promptly
• Minimize portfolio risk by ensuring full compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures
• Maintain the Non-Performing Financing (NPF) ratio within the Bank’s prescribed standards
• Liaise with the Financing Management Department to ensure customer financing requirements are effectively addressed

Qualifications Required

• Bachelor’s Degree in Marketing, Finance, Accounting, Business Administration, or a related field
• Minimum of five years of work experience in the banking industry
• Good understanding of banking products, financing, and banking transactions
• Knowledge of credit risk assessment and profitability analysis
• Understanding of Sharia-compliant banking products and principles
• Good knowledge of the Tanzanian economy and financial sector
• Strong communication and interpersonal skills
• Excellent sales, marketing, and networking abilities
• Strong customer service orientation
• Ability to work effectively as part of a team
• Good analytical, negotiation, and relationship management skills

General Conditions

• Full-time position based in Dar es Salaam and Zanzibar
• Reports to the Head of Business
• Competitive and negotiable remuneration package
• Successful candidates must comply with the Bank’s operational policies, Sharia principles, and regulatory requirements
• Recruitment may include interviews, assessments, and reference verification
• Only shortlisted candidates will be contacted

How to Apply

• Submit the following application documents:
  • Application letter
  • Updated Curriculum Vitae (CV) or Resume
  • Copies of academic and professional certificates
• Send your application via email to: [email protected]
• Submit your application no later than 1 July 2026

Conclusion
This is an excellent opportunity for experienced banking professionals to advance their careers with one of Tanzania’s leading Islamic financial institutions. Candidates with strong business development, relationship management, and Sharia-compliant banking experience are encouraged to apply before the closing date.