Receptionist

Job Description

Mount Meru Hotel is a well-established hospitality destination in Arusha known for delivering high-quality accommodation, dining, and conference services. The hotel places strong emphasis on guest satisfaction, efficient service delivery, and professional front-office operations.

The Receptionist role within the Front Office department is a key customer-facing position responsible for managing guest interactions from arrival to departure. The role focuses on providing excellent customer service, handling reservations, coordinating with other departments, and ensuring a smooth and welcoming experience for all guests.

Responsibilities
The Receptionist is responsible for managing front desk operations and ensuring a smooth guest experience throughout their stay. The role involves handling check-ins and check-outs, responding to guest inquiries, and coordinating with other departments to meet guest needs efficiently and professionally.

• Welcome and check in/check out guests in a professional and efficient manner
• Handle guest inquiries, reservations, and special requests promptly and courteously
• Manage front desk operations including phone calls, emails, and correspondence
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Maintain accurate guest records and update reservation systems
• Provide information about hotel services, facilities, and local attractions
• Handle guest complaints and resolve issues in a professional manner
• Ensure the front desk area remains organized and presentable at all times
• Process payments and maintain proper billing procedures where applicable
• Support smooth communication between guests and hotel departments

Qualification

Candidates applying for this role should possess relevant academic qualifications and experience in hospitality or customer service roles. The ideal candidate should demonstrate strong communication skills, professionalism, and the ability to work in a fast-paced front office environment.

• Relevant Diploma, Advanced Diploma, Bachelor’s Degree, or professional qualification in Hospitality Management, Tourism, Business Administration, or related field
• Minimum of two (2) to five (5) years of experience in a reputable hotel, lodge, or hospitality establishment
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work effectively in a fast-paced environment
• Knowledge of hospitality industry standards and front office procedures
• Fluency in English language communication
• Knowledge of additional languages will be an added advantage
• Computer literacy and familiarity with hotel reservation systems
• Strong organizational, multitasking, and problem-solving skills

How to Apply
Interested candidates are invited to attend walk-in interviews at Mount Meru Hotel in Arusha. Applicants should bring all required application documents to support the recruitment process.

• Interview Date: Sunday, 28 June 2026
• Interview Time: 9:00 A.M. to 4:00 P.M.
• Venue: Mount Meru Hotel, Arusha
• Bring an updated CV, cover/application letter indicating the position applied for, copies of academic and professional certificates, and contact details of at least two professional referees

Conclusion

The Receptionist role offers an excellent opportunity for individuals seeking to build a strong career in front office and hospitality management. It provides valuable experience in guest relations, reservations, and hotel operations. With continuous experience and professional growth, candidates may advance to positions such as Front Office Supervisor, Guest Relations Officer, Duty Manager, or Front Office Manager within the hospitality industry.