Hope Microcredit Company Limited

Portfolio Monitoring Officer

Dar Es Salaam
June 25, 2026
Full-Time
Application deadline closed.
Deadline date:
Application deadline closed.

Job Description

Hope Microcredit Company Limited is a fast-growing financial institution dedicated to providing accessible and innovative microfinance solutions that empower individuals and businesses to achieve their financial goals. Through responsible lending practices and a strong commitment to customer success, the company continues to support economic growth and financial inclusion across Tanzania.

To strengthen its portfolio management and loan recovery operations, Hope Microcredit Company Limited is seeking a highly motivated, analytical, and results-oriented Portfolio Monitoring Officer to join its team in Dar es Salaam. The successful candidate will play a critical role in monitoring loan performance, tracking repayments, identifying delinquent accounts, and supporting recovery efforts to maintain a healthy loan portfolio.

Responsibilities

  • Analyze loan repayment data to identify overdue and delinquent accounts.
  • Monitor portfolio performance and detect repayment trends and risk indicators.
  • Conduct daily follow-up calls to clients with outstanding loan balances.
  • Make high-volume outbound calls to support timely loan repayments and portfolio recovery.
  • Engage clients professionally while maintaining a firm and persistent collection approach.
  • Coordinate with field officers and recovery teams to improve repayment performance.
  • Track missed, delayed, and partial repayments and recommend corrective actions.
  • Prepare regular portfolio monitoring and recovery reports for management.
  • Maintain accurate records of client communications and repayment commitments.
  • Support initiatives aimed at improving portfolio quality and reducing default rates.
  • Ensure compliance with company policies and recovery procedures.

Qualifications Required

  • Advanced proficiency in Microsoft Excel is mandatory.
  • Strong skills in data analysis, reporting, and performance tracking.
  • Experience monitoring loan portfolios, collections, or credit operations is an added advantage.
  • Comfortable handling high-volume outbound calls and client follow-ups.
  • Excellent negotiation, communication, and relationship management skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work under pressure and meet challenging performance targets.
  • Highly resilient, persistent, and target-driven.
  • Demonstrated leadership and teamwork abilities.
  • Strong attention to detail and commitment to accuracy.

How to Apply

Interested candidates should submit their CV and cover letter via email to:

CC:

Subject Line: Application for Portfolio Monitoring Officer

Application Deadline: 08 July 2026.

Only shortlisted candidates will be contacted.

This position offers an excellent opportunity for individuals with strong analytical and recovery skills to contribute to effective portfolio management while advancing their career within a dynamic microfinance institution.