Department of Employment and Labour Inbound Agents Vacancies 2026 (Grade 12, No Experience Required)
Applicants who meet the minimum requirements may still review the official vacancy notice and submit applications in accordance with the Department’s recruitment requirements.
Department of Employment and Labour Inbound Agents Vacancies 2026 (Grade 12, No Experience Required)
The Department of Employment and Labour is inviting applications for Inbound Agents to join the Compensation Fund in Pretoria. This entry-level government opportunity is ideal for candidates who have completed Grade 12 (NQF Level 4) and are looking to begin a career in customer service and public administration.
Successful candidates will work in the Compensation Fund contact centre, where they will assist clients with inbound enquiries, register Compensation for Occupational Injuries and Diseases (COID) claims, and provide administrative support. No previous work experience is required, making this vacancy suitable for first-time job seekers.
Employer: Department of Employment and Labour
Position: Inbound Agents
Reference Number: HR 5/1/2/3/28
Location: Compensation Fund, Pretoria
Salary: R280,278 per annum
Closing Date: 18 September 2026
Responsibilities
- Respond to inbound customer enquiries professionally and efficiently.
- Register and capture COID claims on the relevant system.
- Provide accurate information and assistance to Compensation Fund clients.
- Capture customer and claims data with a high level of accuracy.
- Manage and resolve customer queries in line with service standards.
- Support continuous process improvement initiatives within the contact centre.
- Maintain confidentiality and comply with public service procedures.
Qualifications Required
- Grade 12 Certificate or an equivalent NQF Level 4 qualification.
- No previous work experience is required.
- Good communication and customer service skills.
- Basic computer literacy and data capturing ability.
- Strong listening, problem-solving and interpersonal skills.
- Ability to work accurately in a fast-paced contact centre environment.
How to Apply
Applicants must submit their applications by email to [email protected].
Quote the reference number HR 5/1/2/3/28 in your application and address it to the Sub-Directorate: Human Resources Planning Practices and Administration. Ensure your application is submitted before 18 September 2026, as late applications may not be considered.
This is an excellent opportunity for Grade 12 graduates seeking to gain valuable experience in customer service, claims administration and public sector operations while working within the Department of Employment and Labour’s Compensation Fund.
