At Vodafone, we are not only shaping the future of connectivity for our customers but also building a better future for everyone who joins our team. When you work with us, you become part of a global mission to connect people, solve complex challenges, and create a more sustainable and inclusive world.
If you are looking to grow your career while maintaining a healthy work-life balance, Vodafone provides an environment where you can belong, thrive, and make a real impact.
Role Purpose
This role is responsible for supporting Sales and Distribution operations by managing agent productivity, resolving operational queries, and driving effective execution of commercial initiatives across all channels.
The position works closely with Regional M-Pesa Leads, Territory Managers, TDRs, and other key stakeholders to ensure seamless implementation of business strategies and initiatives.
Key Accountabilities and Responsibilities
The successful candidate will be accountable for the following areas:
Agent and Operational Support
- Manage back-office and super agent queries, ensuring timely resolution of operational and service-related issues
- Monitor agent productivity and provide support to improve efficiency
Trade and Regional Support
- Support trade activities by sharing daily operational reports and actionable insights
- Collaborate with Regional M-Pesa Leads to drive product and service implementation across regions
Project and Initiative Management
- Oversee and deliver Sales and Distribution projects, including PPO and survival initiatives
- Ensure projects are executed within defined timelines, quality standards, and business objectives
Campaign Execution and Communication
- Coordinate campaign communications and execution strategies
- Track performance and provide feedback to optimize campaign outcomes
Compliance and Reporting
- Ensure adherence to regulatory and internal compliance requirements across all Sales and Distribution projects
- Conduct regional base tracking and reporting in collaboration with the CVM team
Core Competencies, Knowledge, and Experience
Candidates should demonstrate the following competencies:
- Strong analytical and logical reasoning skills driven by customer insights and performance reports
- Excellent verbal and written communication skills
- Proven stakeholder management and collaboration abilities
- Ability to anticipate customer needs, competitor activity, and market trends
- Confidence to challenge the status quo and propose innovative solutions
Technical and Professional Qualifications
To be considered for this role, applicants should meet the following requirements:
- At least 1 year of relevant industry or functional experience
- Bachelor’s degree in Business Administration, Economics, Finance, Marketing, or an equivalent qualification
- Strong analytical capabilities with experience using tools such as SQL, Power BI, Qlik, or other business intelligence platforms
- Ability to build and maintain effective relationships with key stakeholders across the value chain
- Experience in mobile financial services will be an added advantage
- Technical knowledge and experience in data analytics is desirable
- Proven skills in managing large partner or agent bases
Key Performance Indicators (KPIs)
Performance in this role will be measured through:
- Productivity improvement within M-Pesa Sales and Distribution
- Accurate and timely delivery of initiatives for execution and business support
- End-to-end execution of sales initiatives
- Successful implementation of assigned projects
Not a Perfect Fit?
Vodafone is committed to empowering people and fostering an inclusive workplace where everyone can succeed. Even if your experience does not align perfectly with every requirement, you are encouraged to apply. Your skills and potential may make you a strong fit for this role or another opportunity within the organization.
Who We Are
Vodafone is a leading international telecommunications company serving millions of customers worldwide. We believe connectivity is a powerful force for good. When used for what truly matters, it can transform lives, strengthen communities, and protect the planet.
Through our technology, we connect people everywhere, regardless of who they are or where they live, while helping customers and businesses operate more sustainably.
Belonging at Vodafone
Belonging at Vodafone is not just a concept—it is embedded in everything we do. You will be part of a diverse global community with a wide range of backgrounds, cultures, and perspectives.
Vodafone is committed to increasing diversity, ensuring equal representation, and creating a safe, inclusive, and supportive workplace where everyone feels valued and respected.
