Patient Support Supervisor Job Opportunity at Médecins Sans Frontières
Médecins Sans Frontières (MSF) is an international, independent humanitarian organization that provides emergency medical assistance to people affected by armed conflicts, epidemics, natural disasters, and limited access to healthcare. The organization delivers aid based solely on need, regardless of race, religion, gender, or political affiliation, and operates under the principles of neutrality and impartiality.
MSF is currently recruiting qualified professionals for the position of Patient Support Supervisor to strengthen patient care and community health support within its project operations in Tanzania.
Position Details
Job Title: Patient Support Supervisor
Organization: Médecins Sans Frontières
Reports To: Project Medical Referent
Location: Liwale
Application Deadline: 22 March 2026 (5:00 PM)
Job Purpose:
The Patient Support Supervisor will work closely with the Project Medical Referent to oversee the implementation of patient support activities in accordance with MSF standards and protocols. The role focuses on empowering patients to better understand and manage their illness and treatment beyond the purely medical aspects of care.
This includes strengthening counselling services, improving access to care, and ensuring effective patient education and community engagement.
Key Responsibilities
Patient Support Strategy and Implementation
- Assist in assessing patient support needs and developing appropriate strategies aligned with project medical priorities.
- Support the development of patient education tools such as counselling protocols and health promotion messages.
- Ensure the effective implementation and monitoring of patient support activities according to MSF standards.
- Collaborate with other project departments and partner organizations involved in patient support services.
Patient Support and Access to Care
- Support differentiated care models for stable patients living in remote or hard-to-reach areas.
- Coordinate patient support interventions including:
- Transport support
- Nutritional support linkages
- Treatment literacy sessions
- Monitor systems for tracing patients who miss treatment appointments, including community follow-up mechanisms.
- Strengthen community-based health education initiatives to promote early health-seeking behavior.
Community Linkages and Referral Systems
- Strengthen referral systems between health facilities and community structures.
- Ensure compliance with referral pathways and referral criteria.
- Coordinate with Ministry of Health counterparts to align strategies with district health priorities.
Quality of Counselling and Patient Protection
- Ensure culturally appropriate counselling that considers stigma, gender dynamics, and local beliefs.
- Monitor accurate documentation of counselling sessions and patient support activities.
- Identify and report protection risks such as gender-based violence, stigma-related abuse, or neglect.
- Provide on-the-job coaching to improve counselling quality and confidentiality practices.
Team Management and Supervision
- Supervise patient support staff including counsellors, social workers, peer educators, and outreach workers.
- Plan staff schedules and organize daily activities.
- Provide supportive supervision and technical guidance to ensure high-quality service delivery.
Data Monitoring and Reporting
- Ensure proper data collection and reporting of patient support activities.
- Monitor the use of standardized tools such as:
- Patient Support Registers
- Counselling Session Logbooks
- Referral Tracking Forms
- Compile reports and analyse data to improve programme performance.
Minimum Qualifications
Education
Applicants must have a University degree in one of the following fields:
- Psychology
- Counselling
- Social Sciences
- Communication
- Health Promotion
- Educational Sciences
- Nursing
Experience
- At least 2 years of experience working in NGO settings (preferred).
- Proven experience in supervising or training team members.
Language Requirements
- Fluency in English and Swahili is essential.
Technical Skills
- Basic computer skills including Microsoft Word and Excel.
Required Competencies
Candidates should demonstrate:
- Results and quality orientation
- Strong teamwork and collaboration skills
- Behavioural flexibility in complex environments
- Stress management and resilience
- Commitment to MSF humanitarian principles
How to Apply
Interested candidates should submit:
- Motivation letter
- Updated CV
- Copies of relevant professional certificates
Applications must be submitted no later than 22 March 2026 at 5:00 PM.
Email Application
Send applications to:
[email protected]
Use the subject line: “Patient Support Supervisor”
Physical Submission Locations
Applications may also be delivered to MSF offices located at:
- Ursino Estate, Victoria, Dar es Salaam
- MSF Office in Liwale
- Nduta Refugee Camp, Kibondo District
- MSF Guest House Kibondo
Important Information
- Only shortlisted candidates will be contacted.
- If no response is received within six weeks, consider your application unsuccessful.
- MSF maintains strict policies against discrimination, harassment, and exploitation.
- All selected candidates will undergo reference checks.
Equal Opportunity Statement
Médecins Sans Frontières encourages applications from women, persons with disabilities, and individuals from minority backgrounds. The organization promotes an inclusive workplace where diverse perspectives strengthen humanitarian healthcare services.
MSF does not charge any fees during the recruitment process.
