Customer Care Officer

NexusNet Limited is inviting applications for the position of Customer Care Officer based in Arusha, Tanzania. This full-time opportunity is ideal for a customer-focused professional who enjoys building strong relationships, resolving customer concerns, and delivering excellent service within the telecommunications and ICT industry.

As one of Tanzania’s growing technology service providers, NexusNet specializes in affordable broadband internet and innovative ICT solutions. The successful candidate will play an important role in enhancing customer satisfaction, supporting client retention, and ensuring customers receive the best products and services.

Why Join NexusNet Limited?

Joining NexusNet means becoming part of a technology-driven company committed to expanding reliable internet connectivity across Tanzania. Employees have the opportunity to work in a dynamic environment where customer experience and innovation are at the heart of the business.

About the Position

Position: Customer Care Officer

Company: NexusNet Limited

Location: Arusha, Tanzania

Employment Type: Full-Time

Application Deadline: 25 August 2026

Responsibilities

• Make outbound calls to customers.

• Identify and resolve customer issues promptly.

  

• Build and maintain strong customer relationships.

• Retain existing customers through quality customer service.

• Recommend suitable internet packages and service solutions.

• Collect customer feedback and prepare reports.

• Support continuous improvement of customer experience.

Qualifications

Applicants should have:

• Diploma or Degree in Information Technology, Marketing, Business Administration, or a related field.

• At least one year of experience in customer care or customer service.

• Excellent communication and interpersonal skills.

• Strong problem-solving and relationship-building abilities.

• Must be based in Arusha.

How to Apply

Interested candidates should combine the following documents into one PDF file:

• Application letter

• Updated CV

• Academic and professional certificates

Send your application by email to:

[email protected]

Alternative Email: [email protected]

Final Thought

If you have a passion for customer service and want to grow your career in the ICT and broadband industry, this is an excellent opportunity to join NexusNet Limited. Submit your complete application before 25 August 2026 to be considered.