Customer & Merchant Experience Lead

Senjaro Group Limited is seeking a Customer & Merchant Experience Lead to join its team in Dar es Salaam. This is an exciting opportunity for professionals who are passionate about customer experience, merchant success, and digital financial services. The successful candidate will play a key role in enhancing the adoption of SenjaroPay by ensuring seamless onboarding, delivering exceptional customer support, and building strong relationships with merchants across Tanzania.

As the company continues to simplify digital transactions through secure and scalable payment solutions, the Customer & Merchant Experience Lead will be responsible for driving customer satisfaction, resolving service challenges, and implementing initiatives that improve the overall user experience. This position is ideal for candidates with experience in customer success, account management, or client relationship management who thrive in fast-paced, technology-driven environments.

Senjaro Group Limited is committed to building innovative payment infrastructure that enables businesses and individuals to participate confidently in Tanzania's growing digital economy. The role offers an opportunity to contribute directly to customer retention, merchant engagement, and the continued growth of the company's digital payment platform.

Responsibilities

• Manage merchant and customer onboarding processes to ensure smooth adoption of SenjaroPay services.

  

• Provide customer support and resolve escalated customer and merchant issues.

• Develop and implement strategies to improve customer and merchant experience.

• Build and maintain strong relationships with key merchants and business stakeholders.

• Monitor customer feedback and satisfaction metrics.

• Prepare customer experience reports and recommend service improvements.

• Support initiatives that enhance customer engagement and retention.

• Collaborate with internal teams to improve service delivery and operational efficiency.

Qualifications

• Minimum of two (2) years of experience in Customer Success, Customer Experience (CX), or Account Management.

• Strong problem-solving and relationship management skills.

• Experience managing customer onboarding and support processes.

• Ability to identify opportunities for improving customer experience.

• Excellent communication and stakeholder management skills.

• Experience in fintech, banking, or the technology sector is an added advantage.

• Ability to work independently and in a collaborative team environment.

• Customer-focused mindset with strong organizational skills.

How to Apply

Interested candidates should submit their applications through the official online application form

Application Deadline: 14 August 2026

If you are passionate about customer success, digital payments, and building lasting client relationships, this opportunity at Senjaro Group Limited offers an excellent platform to contribute to the growth of innovative financial technology solutions in Tanzania.