Senior Manager – Agency Banking Transformation & Growth at NBC Tanzania

NBC Tanzania is seeking an experienced banking professional for the position of Senior Manager – Agency Banking Transformation & Growth in Dar es Salaam. The role will lead the strategic transformation, product development, technology, and commercial growth agenda for the Bank’s Agency Banking business.

The successful candidate will translate Retail Banking strategy into practical products, technology solutions, and commercial initiatives that support sustainable growth. The position also focuses on expanding the agency network, improving agent and customer experiences, increasing transaction volumes, and driving continuous improvement across Agency Banking operations. The application deadline is 23 September 2026.

Why Choose NBC Tanzania?

This position provides an opportunity to take a senior role in the development and transformation of Agency Banking within a major banking institution. The successful candidate will have the opportunity to:

• Lead strategic Agency Banking transformation initiatives.
• Develop and manage digital banking products and solutions.
• Drive revenue, transaction, customer, and agent growth.
• Work with technology teams, vendors, branches, and business stakeholders.
• Use business intelligence and market insights to support strategic decisions.
• Contribute to the expansion and profitability of the Agency Banking network.

What to Expect from the Senior Manager – Agency Banking Transformation & Growth Role

The Senior Manager will oversee strategic planning, product management, digital transformation, business technology requirements, and commercial growth for Agency Banking. The role combines business strategy with technology and product expertise to ensure that Agency Banking products remain competitive, profitable, accessible, and aligned with customer needs.

Responsibilities include:

• Lead the development of strategic proposals and annual Agency Banking business plans.
• Translate approved strategies into transformation and growth initiatives.
• Lead strategic transformation projects within Agency Banking.
• Develop and recommend improvements to Agency Banking business models.
• Identify opportunities to optimize business processes.
• Drive continuous business improvement initiatives.
• Lead strategic projects assigned to the department.
• Coordinate the development and review of business policies, frameworks, and operating models.
• Monitor strategic initiatives and ensure expected benefits are achieved.
• Develop and manage the Agency Banking product roadmap.
• Lead new product development initiatives.
• Drive product enhancement and improvement projects.
• Manage the complete product lifecycle.
• Monitor product profitability and performance.
• Lead the commercialization of Agency Banking products.
• Drive automation of Agency Banking processes.
• Lead digital transformation initiatives.
• Improve digital journeys for customers and agents.
• Increase adoption of digital Agency Banking services.
• Develop initiatives that support digital growth.
• Manage Agency Banking business technology demand.
• Prepare Business Requirement Documents (BRDs).
• Define business and functional requirements.
• Lead User Acceptance Testing (UAT).
• Prioritize system enhancements based on business needs.
• Coordinate product and system releases.
• Manage business change requests.
• Coordinate vendors and technology partners from the business side.
• Support implementation of technology solutions that meet business objectives.
• Develop initiatives that increase Agency Banking revenue and transaction growth.
• Improve the profitability of the Agency Banking network.
• Increase transaction volumes and values.
• Deliver annual agent onboarding targets.
• Improve agent activation and engagement.
• Increase the number of active agents.
• Drive agent productivity.
• Increase customer acquisition through Agent Account Opening.
• Drive customer activation and engagement.
• Expand the Agency Banking customer base.
• Increase insurance sales through Agency Banking.
• Encourage adoption of new Agency Banking products.
• Improve product penetration across the customer base.
• Drive migration toward digital banking channels.
• Deliver agreed sales and commercial targets.
• Develop commercial initiatives that support business growth.
• Support branches in achieving Agency Banking sales objectives.
• Monitor commercial performance and introduce corrective measures where necessary.
• Develop executive dashboards for Agency Banking performance.
• Produce business intelligence reports.
• Analyse revenue, transaction, customer, and network trends.
• Conduct market and competitor analysis.
• Prepare business forecasts.
• Monitor product performance and identify improvement opportunities.
• Provide strategic recommendations to management.
• Present management information to Executive Management and relevant committees.
• Develop and review Agency Banking operating procedures.
• Ensure new initiatives are implemented effectively and consistently.
• Monitor compliance with business processes.
• Drive continuous operational improvement.
• Maintain accurate business and product documentation.
• Coordinate post-implementation reviews.
• Monitor agreed action plans and follow up on outstanding activities.
• Promote innovation and operational excellence across the Agency Banking business.

Qualifications Required

Applicants for the Senior Manager – Agency Banking Transformation & Growth position should meet the following requirements:

• Bachelor’s degree in Commerce, Business Administration, Banking, Finance, Economics, Information Systems, Computer Science, or a related field.
• MBA or relevant Master’s degree is an added advantage.
• Professional certification in Project Management, Product Management, or Digital Transformation is an added advantage.
• At least 5 years of experience in Retail Banking, Agency Banking, Digital Banking, Product Management, Business Development, or a related field.
• Demonstrated experience leading business transformation initiatives.
• Experience managing digital products and business technology initiatives.
• Proven ability to deliver commercial business growth.
• Experience preparing Business Requirement Documents (BRDs) and leading User Acceptance Testing (UAT) is an added advantage.
• Experience working in a similar environment at junior management level.
• Experience leading and managing people at team level.
• Strong understanding of Agency Banking business models.
• Good knowledge of Retail Banking products and services.
• Advanced analytical and business intelligence skills.
• Strong dashboard development and performance reporting capabilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of Power BI and other business analytics tools is an added advantage.
• Strong commercial and strategic thinking skills.
• Ability to manage multiple transformation and growth initiatives.
• Strong communication, stakeholder management, and presentation skills.

How to Apply

Qualified candidates interested in the Senior Manager – Agency Banking Transformation & Growth position should submit their applications online through the official NBC Careers portal. Applicants should ensure that their CVs clearly demonstrate relevant experience in agency banking, digital banking, product management, business transformation, technology, and commercial growth.

• Position: Senior Manager – Agency Banking Transformation & Growth
• Company: NBC Tanzania
• Location: Dar es Salaam, Tanzania
• Employment Type: Full-Time
• Requisition: R-15990837
• Application Deadline: 23 September 2026
• Application: CLICK HERE TO APPLY

CHECK ALSO: JOBS IN TANZANIA 2026

For more employment opportunities in Tanzania, continue checking AjiraLatest.com for the latest vacancies from banks, fintech companies, private organizations, government institutions, NGOs, and other employers.

The Senior Manager – Agency Banking Transformation & Growth position is an opportunity for an experienced professional to play a key role in expanding digital and agency banking services. Candidates with strong experience in banking transformation, product management, technology, and commercial growth should consider applying before the 23 September 2026 deadline.