Customer Care Agent (Branch) at MOGO Tanzania – 2026

MOGO Tanzania is looking for a professional and customer-focused Customer Care Agent (Branch) to join its Dar es Salaam team. The successful candidate will support clients visiting the branch, resolve inquiries and complaints, update customer records, and ensure excellent customer service while maintaining confidentiality and operational accuracy.

MOGO Tanzania is one of the leading asset financing companies in the region, providing innovative financial solutions to individuals and businesses. The company values outstanding customer experience, teamwork, and continuous improvement in its branch operations.

Responsibilities include:

• Organize and execute assigned customer service tasks efficiently.
• Assist clients visiting the branch with inquiries and complaints.
• Log customer complaints using Power Apps.
• Process customer account amendments accurately.
• Update customer information and records in the ERP system.
• Provide customers with final account balances upon request.
• Follow up customer calls when necessary.
• Share recurring customer issues and feedback with relevant departments.
• Research and resolve customer inquiries using available systems and resources.
• Escalate unresolved issues through Power Apps or the appropriate channels.
• Prepare customer service reports as required.
• Maintain confidentiality of customer and company information.
• Comply with company policies, ethical standards, and professional procedures.
• Perform other duties assigned by the supervisor.

Qualifications required:

• Proven experience in customer care or another client-facing role.
• Strong customer service and relationship management skills.
• Excellent telephone and email communication etiquette.
• Good computer literacy and ability to work with digital systems.
• Ability to learn new processes and adapt quickly to changing systems.
• Fast, accurate, and organized approach to handling customer requests.
• Strong problem-solving and communication skills.

How to Apply

Apply online through the MOGO Tanzania recruitment portal before 23 September 2026.

Only shortlisted candidates will be contacted.