Sales Executive: Mbeya Shop at Vodacom Tanzania Plc

Vodacom Tanzania Plc is inviting applications for the position of Sales Executive: Mbeya Shop. This is a full-time opportunity based in Mbeya for a sales and customer service professional who can contribute to revenue growth, customer acquisition, and strong customer relationships within the company’s retail environment.

The successful candidate will be responsible for selling Vodacom products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The role also involves providing after-sales support, addressing customer queries, promoting products and offers, and providing market information on competitor activities.

About the Role

The Sales Executive will work to maximize store revenue and customer acquisition through proactive sales and excellent customer service. The position requires the ability to identify customer needs, convert opportunities into sales, and build lasting relationships that improve customer loyalty and satisfaction.

The role is based within the Flagship Store environment and requires the successful candidate to maintain Vodacom Tanzania Plc service standards while supporting the commercial performance of the shop.

Responsibilities

• Drive revenue and increase data and voice usage.
• Provide after-sales support services to customers.
• Maintain strong business relationships with customers.
• Sell, serve, and administer Vodacom products and services.
• Educate new and existing customers about Vodacom Tanzania Plc promotions.
• Ensure customer service meets company standards and exceeds customer expectations.
• Record all customers served and their respective queries in Quick Logs.
• Escalate and follow up on outstanding customer logs to ensure they are properly addressed and closed.
• Follow the required feedback and escalation procedures.
• Perform other tasks delegated by the Shop Manager.
• Comply with the requirements of the Operations Manual.
• Provide recommendations and suggestions for improving customer service, marketing, and revenue-generating activities.
• Provide market intelligence reports on competitor activities.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Commerce, or a related field.
• Strong understanding of sales techniques, customer relationship management, and consultative selling.
• Proven track record of achieving and exceeding sales targets.
• Ability to work in a fast-paced retail environment, including weekends and shifts when required.
• Excellent verbal and written communication skills in both English and Swahili.
• Strong sales and negotiation skills.
• Customer relationship management skills.
• Presentation and product demonstration skills.
• Computer literacy, including MS Word, Excel, and Outlook.
• Conflict resolution and complaint-handling skills.
• Knowledge of upselling and cross-selling techniques.
• Effective verbal and written communication skills.
• Knowledge of Vodacom products and services.
• Understanding of M-Pesa products and services.
• Knowledge of retail operations and customer service standards.
• Understanding of sales techniques and customer engagement principles.
• Knowledge of telecommunications industry trends and competitor activities.
• Understanding of customer complaint handling and escalation procedures.
• Strong customer service orientation.
• Sales and commercial acumen.
• Results- and target-driven approach.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making skills.
• Relationship management skills.
• Planning and organizational skills.
• Adaptability and flexibility.
• Integrity and professional ethics.
• Teamwork and collaboration skills.

How to Apply

Interested candidates should apply online through the official Vodacom careers platform. Applicants should search for the Sales Executive: Mbeya Shop position and complete the application process as instructed.

The application deadline is 12 September 2026.

Final Thought

The Sales Executive: Mbeya Shop position provides an opportunity for qualified sales and customer service professionals to contribute to Vodacom Tanzania Plc’s customer acquisition, revenue growth, and retail operations. Candidates who meet the stated qualifications and possess strong sales, communication, and customer relationship skills should submit their applications before the deadline.