Sales Executive at Vodacom Tanzania Plc

Vodacom Tanzania Plc is seeking a Sales Executive to join its team in Mbeya. This is a full-time opportunity for a motivated sales and customer service professional who can drive revenue, attract new customers, and promote a wide range of telecommunications and financial products.

The Sales Executive will work within the Flagship Store environment, focusing on customer acquisition, product sales, after-sales support, and relationship management. The successful candidate will also contribute to improving customer satisfaction, increasing product usage, monitoring competitor activities, and supporting the overall commercial performance of the store.

About the Role

The Sales Executive will be responsible for maximizing store revenue and customer acquisition by proactively selling Vodacom products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The role requires strong customer engagement, sales, negotiation, and relationship management skills.

The position also involves identifying customer needs, converting sales opportunities, providing quality after-sales support, and ensuring that customers receive service that meets or exceeds Vodacom Tanzania Plc standards.

Responsibilities

• Drive revenue and increase data and voice usage.
• Provide after-sales support services to customers.
• Maintain strong business relationships with customers.
• Sell, serve, and administer Vodacom products and services.
• Educate new and existing customers about Vodacom Tanzania Plc promotions.
• Ensure customer service meets company standards and exceeds customer expectations.
• Record all customers served and their queries in Quick Logs.
• Escalate and follow up on outstanding customer logs to ensure they are properly addressed and closed.
• Follow the required customer feedback and escalation procedures.
• Perform other duties assigned by the Shop Manager.
• Comply with the requirements of the Operations Manual.
• Provide recommendations and suggestions for improving customer service, marketing, and revenue-generating activities.
• Prepare market intelligence reports covering competitor activities.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Commerce, or a related field.
• Strong understanding of sales techniques, customer relationship management, and consultative selling.
• Proven ability to achieve and exceed sales targets.
• Ability to work in a fast-paced retail environment, including weekends and shifts when required.
• Excellent verbal and written communication skills in both English and Swahili.
• Strong sales and negotiation skills.
• Customer relationship management skills.
• Presentation and product demonstration skills.
• Computer literacy, including MS Word, Excel, and Outlook.
• Conflict resolution and complaint-handling skills.
• Knowledge of upselling and cross-selling techniques.
• Effective verbal and written communication skills.
• Knowledge of Vodacom products and services.
• Understanding of M-Pesa products and services.
• Knowledge of retail operations and customer service standards.
• Understanding of customer engagement and sales principles.
• Knowledge of telecommunications industry trends and competitor activities.
• Understanding of customer complaint handling and escalation procedures.
• Strong customer service orientation.
• Strong sales and commercial acumen.
• Results- and target-driven approach.
• Good communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Relationship management skills.
• Good planning and organizational skills.
• Adaptability and flexibility.
• High level of integrity and professional ethics.
• Ability to work effectively as part of a team.

How to Apply

Interested candidates should submit their applications through the official Vodacom careers platform. Search for the Sales Executive position based in Mbeya and complete the application process as instructed.

The deadline for applications is 11 September 2026.

Final Thought

The Sales Executive position at Vodacom Tanzania Plc offers an opportunity for sales and customer service professionals to contribute directly to revenue growth, customer acquisition, and the delivery of quality telecommunications and financial services. Candidates with strong sales ability, customer relationship skills, and knowledge of Vodacom and M-Pesa products are encouraged to apply before the deadline.