Relationship Officer at Mwanga Hakika Bank Limited – September 2026

Mwanga Hakika Bank Limited is seeking a qualified and customer-focused professional for the position of Relationship Officer in Dar es Salaam. This full-time opportunity is suitable for candidates with experience in SME or retail banking, client relationship management, business development, and financial product sales.

The successful candidate will be responsible for managing and growing a portfolio of SME and Retail Banking clients. The role will focus on acquiring new customers, strengthening existing relationships, increasing product penetration, managing credit risks, and delivering excellent customer service while achieving the Bank’s business targets.

Key Responsibilities

The successful candidate will:

• Develop and manage a portfolio of SME and Retail Banking clients.
• Drive growth in deposits, loans, and other banking products.
• Identify new business opportunities and acquire new clients.
• Build and maintain strong, long-term relationships with existing clients.
• Drive business growth through effective cross-selling of banking products.
• Achieve established revenue and business targets.
• Assess and manage credit risks within the assigned portfolio.
• Ensure compliance with Bank credit policies and procedures.
• Maintain minimal non-performing assets within the portfolio.
• Provide exceptional customer service and respond promptly to client inquiries.
• Resolve customer issues and complaints to maintain high levels of client satisfaction.
• Work with the sales team to generate leads and develop business development strategies.
• Report on sales performance, achievements, and required corrective actions.
• Ensure compliance with banking policies, procedures, and applicable regulations.
• Prepare weekly reports covering portfolio performance and risk management.

Qualifications and Requirements

Applicants should have:

• A Bachelor’s Degree in Business Administration, Marketing, Banking and Finance, or a related field.
• One to three years of experience managing SMEs or working in a similar relationship management role.
• A proven track record in client management.
• Ability to assess clients’ financial needs and recommend appropriate banking products.
• Strong verbal and written communication skills.
• Ability to communicate effectively with clients and deliver presentations.
• Excellent relationship-building and customer service skills.
• Strong complaint resolution abilities.
• Ability to establish and maintain long-term client relationships based on trust.
• Strong organizational and time-management skills.
• Ability to manage multiple client needs and priorities effectively.
• High levels of professionalism and integrity when handling client information and transactions.

How to Apply

Interested and qualified candidates should submit their applications through the Mwanga Hakika Bank Career Page at Careers Page.

Mwanga Hakika Bank Career Page

The application deadline is 11 September 2026. Applicants should ensure that their CV clearly demonstrates relevant experience in relationship management, SME or retail banking, client acquisition, sales, and portfolio management.

Final Thought

The Relationship Officer position provides an opportunity for a banking professional to develop and manage valuable SME and Retail Banking relationships while contributing directly to business growth. Candidates with strong customer service, sales, communication, credit assessment, and relationship management skills are encouraged to apply before the deadline.