Admin Clerk / Receptionist at Lancet Laboratories – September 2026

Lancet Laboratories is inviting applications from suitably qualified candidates for the position of Admin Clerk / Receptionist at KZN – Shifa Rooms, South Africa. The role is ideal for an organized and customer-focused individual who can support laboratory operations while maintaining accurate records and providing professional assistance to patients and clients.

The successful candidate will be responsible for receiving, capturing, sorting and distributing laboratory samples. In addition, the position involves reception duties, administrative support, customer service, sample tracking and ensuring that laboratory procedures are followed accurately and efficiently.

Responsibilities

• Sort and distribute laboratory samples according to standard operating procedures.
• Register samples and respond to related queries.
• Dispatch specimens and monitor their progress.
• Track sample deliveries to support timely processing and reporting.
• Conduct hospital rounds to collect samples and distribute reports.
• Handle administrative queries and customer complaints professionally.
• Investigate delays in sample processing and assist in resolving related problems.
• Maintain cleanliness and basic housekeeping in the work area.
• Monitor stock levels and order required materials.
• Manage the reception area and direct clients to the appropriate departments.
• Provide professional and ethical customer service.
• Receive patient cash payments and ensure proper banking procedures are followed.
• Report incidents and record customer complaints.
• Prepare and scan patient forms using the laboratory scanning system.
• Follow Lancet Laboratories' uniform, workplace and operational procedures.

Qualifications and Requirements

• Grade 12 or a relevant NQF Level 4 qualification.
• A BSc degree will be advantageous.
• 0–1 year of relevant working experience.
• Computer literacy.
• Knowledge of laboratory information systems.
• Knowledge of organizational policies and procedures.
• Good administrative skills and strong attention to detail.
• Good communication and interpersonal skills.
• Strong customer-service orientation.
• Empathy and patience when dealing with patients.
• Ability to work with nervous or distressed patients.
• Ability to work effectively under pressure.
• Good teamwork skills.
• Ability to maintain confidentiality and handle sensitive information.
• Flexibility and adaptability.
• Good telephone etiquette.
• Business numeracy skills.

How to Apply

Interested candidates should apply through the Lancet Laboratories Careers recruitment system. Applicants should ensure that they select the correct vacancy and provide the reference number when submitting their application.

• Position: Admin Clerk / Receptionist
• Reference Number: 1217078
• Location: KZN – Shifa Rooms, South Africa
• Employment Type: Permanent
• Starting Date: 28 August 2026
• Closing Date: 4 September 2026

Final Thought

The Admin Clerk / Receptionist position at Lancet Laboratories provides an opportunity for a candidate with strong administrative and customer-service abilities to contribute to efficient laboratory operations. Applicants who meet the stated qualifications and demonstrate attention to detail, professionalism and the ability to work effectively under pressure are encouraged to submit their applications before the closing date.