Admin Clerk / Receptionist at Lancet Laboratories – September 2026

Lancet Laboratories is inviting applications for the position of Admin Clerk / Receptionist at its Entabeni Laboratory in KwaZulu-Natal, South Africa. This is a permanent employment opportunity suitable for candidates with strong administrative, communication, and customer service skills who are interested in working within a medical laboratory environment.

The successful candidate will support laboratory operations by receiving, capturing, sorting, and distributing patient samples while ensuring that information is accurately recorded. The role will also involve reception duties, customer service, specimen tracking, stock monitoring, and general administrative support.

Responsibilities

• Sort and distribute samples according to standard operating procedures.
• Register samples and handle related queries.
• Dispatch specimens and monitor their progress.
• Track sample deliveries to ensure timely processing and reporting.
• Conduct hospital rounds to collect samples and deliver reports.
• Handle administrative queries and customer complaints.
• Investigate delays in sample processing and assist in resolving problems.
• Maintain cleanliness and basic housekeeping in the work area.
• Monitor stock levels and order required materials.
• Manage the reception area and direct clients to relevant departments.
• Provide professional and ethical customer service.
• Receive patient cash payments and follow proper banking procedures.
• Report incidents and record customer complaints.
• Prepare and scan patient forms using the laboratory scanning system.
• Follow Lancet Laboratories' uniform and workplace procedures.

Qualifications

• Grade 12 or an equivalent NQF Level 4 qualification.
• A BSc degree is an added advantage.
• 0–1 year of relevant working experience.
• Computer literacy.
• Knowledge of laboratory information systems.
• Understanding of organizational policies and procedures.
• Good administrative and organizational skills.
• Strong attention to detail.
• Good communication and interpersonal skills.
• Customer-service orientation.
• Empathy and patience when dealing with patients.
• Ability to work under pressure.
• Ability to work effectively as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Good telephone etiquette and business numeracy.
• Flexibility and professionalism.

How to Apply

Interested candidates should apply through the Lancet Laboratories Careers recruitment system.

Position: Admin Clerk / Receptionist

• Reference Number: 1216787
• Location: KZN – Entabeni Lab, South Africa
• Employment Type: Permanent
• Starting Date: 28 August 2026
• Closing Date: 4 September 2026

Final Thought

This position provides an opportunity for an entry-level candidate to gain valuable experience in healthcare administration, laboratory support, and patient services. Candidates who meet the requirements should submit their applications before the 4 September 2026 deadline.