Admin Clerk / Receptionist at Lancet Laboratories (September 2026)

Lancet Laboratories is inviting applications for the position of Admin Clerk / Receptionist at its Ethekwini Laboratory in KwaZulu-Natal, South Africa. This permanent opportunity is ideal for candidates with strong administrative, reception, and customer service skills who are looking to build a career in the healthcare and medical laboratory sector.

The successful candidate will support daily laboratory operations by receiving and processing patient samples, managing reception duties, handling administrative tasks, and ensuring accurate documentation. The role is essential in maintaining efficient laboratory workflows and delivering excellent service to patients and healthcare professionals.

Responsibilities

• Sort and distribute laboratory samples according to standard operating procedures.
• Register and log patient specimens while handling related enquiries.
• Dispatch specimens and monitor their progress through the laboratory.
• Track sample deliveries to ensure timely processing and reporting.
• Conduct hospital rounds to collect samples and distribute laboratory reports.
• Handle administrative queries and customer complaints professionally.
• Investigate delays in pre-analytical laboratory processes and assist with resolutions.
• Maintain cleanliness and housekeeping within the reception and work area.
• Monitor stock levels and request additional materials when necessary.
• Manage the reception area and direct patients to the appropriate departments.
• Provide professional and ethical customer service to patients and medical professionals.
• Receive patient cash payments and follow approved banking procedures.
• Record incidents and customer complaints accurately.
• Prepare and scan patient forms using the laboratory scanning system.
• Comply with Lancet Laboratories’ workplace policies and uniform standards.

Qualifications

• Grade 12 or an equivalent NQF Level 4 qualification.
• A BSc degree is an added advantage.
• 0–1 year of relevant administrative or reception experience.
• Computer literacy with strong data entry skills.
• Knowledge of laboratory information systems is advantageous.
• Understanding of organizational policies and administrative procedures.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal abilities.
• Customer-service orientation with empathy and patience.
• Good telephone etiquette and business numeracy.
• Ability to work under pressure while maintaining confidentiality.
• Flexibility and the ability to work effectively within a team.

How to Apply

Interested candidates should submit their applications through the Lancet Laboratories Careers recruitment system.

Position: Admin Clerk / Receptionist

• Reference Number: 1217076
• Location: KZN – Ethekwini Laboratory, South Africa
• Employment Type: Permanent
• Application Deadline: 4 September 2026

Final Thought

This is an excellent opportunity for entry-level candidates seeking practical experience in laboratory administration and healthcare reception. If you meet the requirements, apply before the closing date to be considered for this permanent position at Lancet Laboratories.