DFS Manager - Innovation

DFS Manager - Innovation at KCB Bank Tanzania

KCB Bank Tanzania is seeking a highly motivated DFS Manager – Innovation to drive the Bank’s digital innovation agenda. The role focuses on identifying emerging technologies, developing customer-centric digital solutions, managing innovation projects, and building strategic partnerships with fintechs, startups, and technology providers.

The successful candidate will lead ideation initiatives, oversee the innovation pipeline from concept to commercialization, and help accelerate KCB’s digital transformation through innovative products and services.

Responsibilities

• Support the development and execution of the Bank’s innovation strategy.

  

• Identify emerging market trends, technologies, and customer needs.

• Develop and manage the innovation portfolio and pipeline.

  

• Drive innovation initiatives that improve customer acquisition, engagement, revenue, and operational excellence.

• Promote a culture of innovation and continuous improvement across the Bank.

  

• Lead design-thinking workshops, hackathons, ideation sessions, and innovation challenges.

• Evaluate and develop innovative concepts into commercially viable opportunities.

  

• Build processes for idea generation, assessment, incubation, and commercialization.

• Facilitate rapid prototyping and proof-of-concept initiatives using agile methodologies.

• Collaborate with product teams to develop customer-centric digital products and services.

• Support business case preparation and innovation investment assessments.

• Drive continuous enhancement of existing products and customer experiences.

• Establish partnerships with fintechs, startups, universities, accelerators, and technology providers.

• Evaluate technology solutions for collaboration and integration opportunities.

• Conduct customer research, market analysis, and trend assessments.

• Monitor developments in digital payments, AI, fintech, and emerging technologies.

• Manage innovation projects from concept through implementation.

• Coordinate cross-functional teams and monitor project milestones, budgets, and outcomes.

• Maintain governance controls for pilots and innovation initiatives.

• Track KPIs, adoption rates, customer impact, ROI, and business value realization.

• Prepare innovation dashboards, reports, and strategic recommendations.

Qualifications

• Bachelor’s degree from a recognized university.

• Minimum of 5 years of cumulative professional experience.

• Professional qualification in Product Management is an added advantage.

• Professional qualification in Project Management is an added advantage.

• Professional qualification in AGILE Practices is an added advantage.

• Master’s degree in a business-related field is an added advantage.

Interested candidates should submit their applications through the official KCB Bank Careers Portal.

CLICK HERE TO APPLY: KCB Bank Careers Portal 

The deadline for applications is 28 August 2026.