Retail Lead: Dar & Coast

Vodacom Tanzania is seeking a Retail Lead: Dar & Coast to drive commercial growth, digital adoption, customer experience, and franchise performance across the Dar es Salaam and Coast zone. The position focuses on translating commercial strategy into effective frontline execution across franchise and flagship retail stores, while strengthening their role as destinations for connectivity, fintech, devices, and digital services.

The successful candidate will provide strong retail leadership while using customer insights, analytics, and market intelligence to improve sales performance and customer loyalty. The role also requires effective franchise partner management, operational discipline, and a strong understanding of responsible selling, data privacy, fraud prevention, cybersecurity, and regulatory compliance.

Responsibilities

• Drive zonal sales, revenue, margin, quality-connection, active-customer, usage, and retention targets across franchise and flagship shops.

  

• Grow the portfolio across voice, data, devices, home and fixed propositions, fintech, and other digital services.

• Transform stores into technology and digital-services destinations.

  

• Promote approved digital sales, assisted-service, and self-service tools.

• Use dashboards, customer insights, retail analytics, and market intelligence to identify trends and growth opportunities.

  

• Lead controlled pilots and test-and-learn initiatives for new products, digital journeys, automation, and shop formats.

• Improve omnichannel customer journeys and strengthen first-contact resolution.

  

• Build high-performing franchise partnerships through clear expectations, governance, coaching, and capability development.

• Ensure effective availability of stock, devices, SIMs, and M-Pesa float.

• Maintain system readiness, audits, reconciliations, and brand standards.

• Promote customer consent, responsible selling, data privacy, cybersecurity awareness, fraud controls, regulatory compliance, and ethical conduct.

Qualifications

• Bachelor’s degree or Advanced Diploma in Business, Sales, Marketing, Retail Management, Technology, Digital Commerce, or a related discipline.

• At least 3 years of relevant experience in retail, sales, channel, franchise, fintech, digital services, or customer operations.

• Proven experience delivering targets and influencing business partners.

• Strong commercial judgement and retail sales leadership experience.

• Experience in customer journey management, channel execution, negotiation, and partner management.

• Good understanding of fintech and digital services.

• Ability to use dashboards, analytics, CRM, digital sales, or business intelligence tools.

• Ability to interpret performance data, identify root causes, and translate insights into commercial and operational actions.

• Strong planning, prioritisation, problem-solving, stakeholder management, presentation, and change-leadership skills.

• High level of integrity and awareness of responsible selling, privacy, fraud, cybersecurity, regulatory requirements, and operational controls.

How to Apply

Interested and qualified candidates should submit their applications through the Vodafone careers portal.

CLICK HERE TO APPLY

Application deadline: 3 September 2026.