DFS Manager – Card Acquiring at KCB Bank Tanzania

KCB Bank Tanzania is seeking an experienced professional for the position of DFS Manager – Card Acquiring in Dar es Salaam. The role is responsible for executing the Bank’s merchant acquiring strategy and driving growth, revenue and profitability across card acquiring, POS, e-commerce, QR payments, KCB Lipa and other digital payment channels.

The successful candidate will manage the merchant acquiring portfolio, develop strategic partnerships, expand payment channels and oversee the end-to-end acquiring lifecycle. The position also involves managing international money transfer opportunities, monitoring risks and compliance, improving customer experience and leading teams to achieve business objectives.

Responsibilities

• Execute the Bank’s merchant acquiring strategy to achieve growth, revenue and profitability targets.

  

• Expand acquiring channels, including POS, card acquiring, e-commerce, KCB Lipa, QR payments and other digital payment solutions.

• Identify new markets, customer segments and partnerships to increase transaction volumes and merchant penetration.

  

• Contribute to the Bank’s digital payments and digital transformation strategy.

• Support merchant acquisition, onboarding, activation and retention initiatives.

  

• Build relationships with merchants, aggregators, fintechs, payment service providers and other stakeholders.

• Manage the merchant portfolio and drive growth in active merchants, transaction volumes and revenue.

  

• Monitor merchant performance and implement initiatives to improve activity and retention.

• Oversee deployment, utilisation and performance of POS terminals and payment acceptance devices.

• Monitor acquiring transaction trends and develop strategies to increase card usage and merchant acceptance.

• Ensure timely merchant settlements and effective acquiring operations.

• Optimise acquiring channels to improve customer experience and operational efficiency.

• Drive adoption of e-commerce payment solutions and digital acceptance channels.

• Collaborate with stakeholders to develop innovative payment products and services.

• Monitor industry trends and recommend enhancements to strengthen the Bank’s position in digital payments.

• Manage and grow the Bank’s international money transfer business through partnerships and channel optimisation.

• Work with remittance partners to increase transaction volumes and customer adoption.

• Identify opportunities for new remittance corridors and value-added services.

• Monitor business performance and regulatory compliance.

• Develop business plans, budgets and revenue forecasts for the acquiring portfolio.

• Achieve revenue, transaction volume, merchant acquisition and profitability targets.

• Analyse business performance indicators and implement corrective actions.

• Identify opportunities to optimise costs and improve business efficiency.

• Support the development, enhancement and commercialisation of acquiring and payment solutions.

• Conduct market research and competitor analysis.

• Collaborate with technology, operations and business teams to implement new products and features.

• Drive innovation to improve customer experience and business performance.

• Ensure compliance with regulatory requirements, card scheme rules, AML/CFT policies and internal procedures.

• Monitor acquiring risks, fraud trends, chargebacks and disputes and implement mitigation measures.

• Ensure merchants comply with onboarding, KYC and due diligence requirements.

• Support audits, regulatory reviews and compliance assessments.

• Oversee the complete acquiring lifecycle, including merchant onboarding, transaction processing, settlement, reconciliation and support.

• Maintain service delivery standards and operational controls across acquiring channels.

• Work with Operations, Technology, Risk and Compliance teams to resolve issues and improve processes.

• Monitor vendor and service-provider performance against agreed service levels.

• Champion excellent merchant and customer experiences.

• Address customer complaints and service issues effectively.

• Implement initiatives to improve customer satisfaction, loyalty and product adoption.

• Prepare and present business performance reports to management and relevant committees.

• Provide insights and recommendations for strategic decision-making.

• Maintain effective relationships with regulators, payment schemes, fintechs, merchants and international partners.

• Support, coach and develop team members.

• Establish performance goals and monitor individual and team performance.

• Promote accountability, innovation, collaboration and continuous improvement.

• Support succession planning and talent development within the acquiring function.

Qualifications and Requirements

• Bachelor’s degree.

• Strong background in merchant acquiring and card payments.

• At least 6 years of relevant professional experience.

• A Master’s degree in Business Administration is an added advantage.

How to Apply

Interested and qualified candidates should submit their applications through the KCB Bank Tanzania careers portal.

Application Link: KCB Bank Tanzania Careers – DFS Manager, Card Acquiring

Deadline: 28 August 2026.

Conclusion

The DFS Manager – Card Acquiring position is suited to an experienced digital payments professional with a strong background in merchant acquiring and card services. The successful candidate will play a key role in expanding KCB Bank Tanzania’s digital payment ecosystem while driving merchant growth, transaction volumes, revenue and customer satisfaction. Candidates who meet the requirements should submit their applications before the deadline.