Senior Relationship Manager

NCBA Tanzania is seeking an experienced Senior Relationship Manager to manage and grow a portfolio of corporate customers, with a particular focus on the Oil & Gas sector. The role involves acting as a trusted financial advisor to corporate clients while identifying new business opportunities that increase the bank’s revenue, profitability, and share of wallet.

The successful candidate will be responsible for achieving financial targets, developing portfolio growth strategies, maintaining strong customer relationships, controlling credit risk, and ensuring compliance with banking policies and regulatory requirements. The position also includes team leadership, coaching, and performance-management responsibilities when assigned.

About the Role

The Senior Relationship Manager will oversee corporate relationships from acquisition through growth and retention. This includes understanding customer needs, working with product teams to structure appropriate financial solutions, and ensuring that customers receive effective and timely banking services.

The role also places strong emphasis on portfolio quality and profitability. The successful candidate must maintain NPL below 5%, manage PAR proactively, achieve customer satisfaction targets, maintain accurate CRM records, and ensure that audit and service-level requirements are met.

Responsibilities

• Achieve annual portfolio financial targets covering P&L and balance-sheet performance.

• Drive balance-sheet growth and profitability measured through Profit Before Tax (PBT).

  

• Develop and implement a clear portfolio growth strategy.

• Translate portfolio strategies into measurable performance scorecards.

  

• Maintain PAR within approved limits.

• Maintain NPL below 5%.

  

• Aggressively manage PAR during the first 30 days to minimize conversion to NPL.

• Follow approved banking policies and procedures.

• Provide feedback on policies and procedures to improve their competitiveness.

• Ensure audit issues are closed within the quarter of identification or agreed timelines.

• Maintain zero repeat audit findings.

• Ensure 100% adherence to agreed Service Level Agreements (SLAs).

• Drive customer satisfaction and strengthen relationships with existing and prospective customers.

• Identify business-development opportunities.

• Provide guidance and input into product development.

• Maintain accurate and up-to-date CRM information.

• Achieve customer satisfaction targets, including Net Promoter Score and CSI/RSI.

• Deliver agreed performance objectives.

• Manage personal learning and professional development.

• Maintain the required competency score.

• Lead delegated team members when assigned.

• Manage team performance through motivation, coaching, and training.

• Maintain an average team performance rating of 90%.

• Ensure team competency assessments and development plans are up to date.

• Ensure strong product knowledge across the team, targeting an average rating of 98%.

• Prevent business disruption or business losses resulting from insufficient qualified and available staff.

• Achieve employee-engagement targets.

• Achieve leadership 360-degree feedback targets.

• Build strong and trusted relationships with customers and internal stakeholders.

Qualifications and Requirements

Applicants should have:

• Bachelor’s degree from a recognized and accredited university.

• At least 8 years of experience in Commercial Banking.

• At least 3 years of experience in a management capacity within a similar-sized organization.

• Proven record of consistently achieving commercial department financial-growth targets.

• Strong reputation as a trusted advisor on banking matters.

• Significant Corporate Banking experience.

• Experience in banking products, operations, and customer experience.

• In-depth knowledge of the local banking industry.

• Strong knowledge of banking products and services.

• Strong knowledge of banking regulations.

• Sound understanding of general Corporate Banking regulations and practices.

• Advanced coaching and developing-others skills.

• Advanced trust-building skills.

• Advanced ability to sell and communicate a strategic vision.

• Advanced results-driven approach.

• Advanced business acumen.

• Advanced openness and adaptability.

• Advanced organizational talent-development skills.

• Advanced empowerment and delegation skills.

• Advanced collaboration skills.

• Advanced responsiveness.

• Strong financial analysis and portfolio-management capabilities.

• Strong customer relationship and business-development skills.

How to Apply

Interested and qualified candidates should submit their applications online through the NCBA Tanzania careers platform.

Apply Online – NCBA Tanzania Senior Relationship Manager

Candidates should make sure their CV clearly demonstrates Commercial and Corporate Banking experience, financial target achievement, portfolio growth, relationship management, credit-risk management, and leadership experience.

Application Deadline

The application deadline is 28 August 2026.

Qualified candidates are encouraged to submit their applications before the closing date.

Final Thought

The Senior Relationship Manager position is a senior banking opportunity suited to professionals with extensive Commercial and Corporate Banking experience. Candidates with a strong record of portfolio growth, profitability, customer relationship management, credit-risk control, and team leadership should consider applying before the deadline.