Senior Relationship Manager Commercial Banking

NCBA Tanzania is seeking an experienced Senior Relationship Manager Commercial Banking to manage and grow a portfolio of corporate customers in the Oil & Gas sector. The role combines corporate relationship management, business development, financial advisory, portfolio growth, and leadership responsibilities.

The successful candidate will serve as a trusted financial advisor to corporate clients while identifying new business opportunities, structuring appropriate banking solutions, and increasing the bank’s revenue and share of wallet within the assigned sector. This is a senior-level position requiring at least eight years of Commercial Banking experience and three years in a management capacity.

About the Role

The Senior Relationship Manager will take ownership of an assigned corporate portfolio and develop strategies to increase balance-sheet growth, profitability, customer satisfaction, and retention. The role requires strong knowledge of Corporate Banking products, banking operations, regulations, and the Oil & Gas sector.

In addition, the successful candidate may lead a delegated team, supporting performance management, coaching, training, employee engagement, and professional development while ensuring that the team maintains high performance standards.

Responsibilities

• Manage a portfolio of corporate customers within the Oil & Gas sector.

• Serve as the primary point of contact and financial advisor for corporate customers.

  

• Prospect and acquire new corporate customers.

• Grow the bank’s revenue and share of wallet within the assigned sector.

  

• Develop and implement account plans for existing customers.

• Recommend, structure, and sell financial solutions that address customer needs.

  

• Work with solution and product teams to deliver appropriate banking solutions.

• Achieve annual portfolio financial targets covering P&L and balance sheet performance.

• Drive balance-sheet growth and profitability.

• Develop and implement an effective portfolio growth strategy.

• Maintain PAR within approved limits.

• Keep NPL below 5%.

• Manage PAR aggressively during the first 30 days to minimize conversion to NPL.

• Follow approved policies and procedures.

• Provide feedback on banking policies and procedures where necessary.

• Close audit issues within agreed timelines.

• Maintain 100% SLA adherence and agreed turnaround times.

• Drive customer satisfaction and strengthen relationships with existing and prospective customers.

• Identify new business-development opportunities.

• Provide input into product development.

• Maintain accurate and up-to-date CRM information.

• Deliver agreed performance objectives.

• Pursue continuous learning and professional development.

• Build team capacity through coaching and training.

• Lead delegated team members when assigned.

• Motivate, coach, and train team members.

• Maintain an average team performance rating of 90%.

• Ensure competency assessments and development plans remain up to date.

• Maintain an average team product-knowledge rating of 98%.

• Ensure sufficient qualified staff are available to prevent disruption or loss of business.

• Manage employee engagement and leadership 360-degree feedback performance.

Qualifications and Requirements

Applicants should have:

• Bachelor’s degree from a recognized and accredited university.

• At least 8 years of experience in Commercial Banking.

• At least 3 years of experience in a management capacity within a similar-sized organization.

• Proven record of consistently achieving commercial department financial-growth targets.

• Strong reputation as a trusted advisor on banking matters.

• Significant Corporate Banking experience.

• Experience in banking products, operations, and customer experience is highly desirable.

• In-depth knowledge of Tanzania’s banking industry.

• Strong knowledge of banking products and services.

• Strong knowledge of banking regulations.

• Sound understanding of Corporate Banking regulations and practices.

• Advanced coaching and people-development skills.

• Advanced ability to build trust.

• Advanced ability to communicate and sell a strategic vision.

• Advanced results-driven leadership.

• Advanced business acumen.

• Advanced openness and adaptability.

• Advanced organizational talent development.

• Advanced empowerment and delegation skills.

• Advanced collaboration skills.

• Advanced responsiveness.

• Strong relationship-management and business-development capabilities.

• Strong financial and portfolio-management skills.

How to Apply

Interested and qualified candidates should submit their applications online through the NCBA Tanzania careers platform.

Apply Online – NCBA Tanzania Senior Relationship Manager Commercial Banking

Applicants should ensure that their CV clearly demonstrates Corporate and Commercial Banking experience, Oil & Gas sector exposure, portfolio growth, financial target achievement, relationship management, and leadership experience.

Application Deadline

The deadline for applications is 28 August 2026.

Qualified candidates are encouraged to submit their applications before the closing date.

Final Thought

The Senior Relationship Manager Commercial Banking position is a senior opportunity for an experienced banking professional with strong Corporate Banking and Commercial Banking expertise. Candidates who can demonstrate substantial portfolio growth, profitability, corporate client acquisition, leadership experience, and knowledge of the Oil & Gas sector should consider applying before the deadline.