Card Issuing Manager - Retail Products

NCBA Tanzania is seeking an experienced Card Issuing Manager - Retail Products to lead the launch, optimization, and growth of its debit, credit, and prepaid card products in Dar es Salaam. The role focuses on making card products competitive, customer-focused, profitable, secure, and operationally efficient.

The successful candidate will combine product management, payments expertise, commercial analysis, customer experience, risk management, and stakeholder coordination. This opportunity is particularly suitable for professionals with 5–7 years of experience in card products, card issuing, payments, or product management within the financial services sector.

About the Role

The Card Issuing Manager will oversee the card product lifecycle, from product launches and onboarding to pricing, usage, customer experience, operational processes, and portfolio profitability. The role will work closely with Card Operations, IT, Risk, Fraud, Customer Experience, Branch Banking, Sales, and external partners.

The position also requires the ability to use customer and market insights to improve card products, increase activation and spending, reduce customer attrition, strengthen portfolio health, and identify new revenue opportunities.

Responsibilities

• Drive card portfolio profitability through product enhancements, pricing reviews, and cost-benefit assessments.

• Drive card revenue lines and improve profitability.

  

• Identify opportunities to increase card activation, usage, spending, and customer lifetime value.

• Recommend initiatives to reduce voluntary customer attrition and improve portfolio health.

  

• Identify new card usage opportunities and develop programmes that generate additional revenue.

• Ensure efficient use of card issuance budgets and vendor costs.

  

• Manage card product launches and enhancements within approved timelines and budgets.

• Streamline card policies, pricing updates, and operational processes.

• Develop controlled card onboarding and issuance processes to reduce fraud risks.

• Work with Risk, Fraud, and Operations teams to strengthen card security.

• Ensure compliance with card scheme rules, regulatory requirements, and internal policies.

• Work with Card Operations and IT to ensure accurate system configuration and issuance readiness.

• Review customer feedback and assess whether product positioning matches the actual customer experience.

• Participate in customer surveys and work toward targeted NPS and CSAT results.

• Champion customer-focused product design using customer feedback and retrospective analysis.

• Work with Customer Experience, Branch Banking, and Sales teams to resolve card-related customer issues within agreed SLAs.

• Ensure consistent and seamless card journeys across different channels.

• Promote innovation, ownership, and continuous improvement within card issuing.

• Strengthen relationships with internal stakeholders and external partners.

• Keep up to date with card products, market trends, and emerging card-issuing solutions.

• Influence cross-functional teams to successfully deliver strategic card initiatives.

• Use data and customer insights to support product and business decisions.

• Coach and support colleagues involved in card product initiatives.

Qualifications and Requirements

Applicants should have:

• Bachelor’s degree from a recognized university.

• Master’s degree in Strategic Management, Business Administration, or a related field is an added advantage.

• Minimum 5–7 years of experience in Card Products, Card Issuing, Payments, or Product Management within the financial services sector.

• Strong understanding of the card issuing lifecycle.

• Knowledge of card schemes, card-related risks, and operational processes.

• Experience in product launches and product enhancements.

• Experience in policy management and pricing reviews.

• Strong stakeholder engagement and execution skills.

• Strong analytical capabilities.

• Strong customer and commercial orientation.

• Knowledge of banking products, card operations, systems, and internal policies.

• Ability to support cross-functional stakeholders and partners through data-driven decision-making.

• Ability to translate customer insights into practical product, service, and process improvements.

• Strong emotional intelligence, professionalism, and self-awareness.

• Ability to work effectively with diverse stakeholders and teams.

• Adaptability when priorities change.

• Ability to build organizational talent and trust.

• Business and commercial awareness.

• Coaching and people-development skills.

• Strong results orientation.

• Ability to delegate and empower others.

• Strong collaboration skills.

• Openness and responsiveness.

• Ability to communicate and sell a strategic vision.

How to Apply

Interested and qualified candidates should submit their applications online through the NCBA Tanzania careers platform.

Apply Online – NCBA Tanzania Card Issuing Manager - Retail Products

Applicants should ensure their CV highlights relevant experience in card issuing, payments, retail banking products, product launches, pricing, customer experience, and financial services.

Application Deadline

The deadline for applications is 28 August 2026.

Qualified candidates are encouraged to complete their applications before the deadline.

Final Thought

The Card Issuing Manager - Retail Products role offers an opportunity for an experienced payments or banking professional to lead the growth and optimization of debit, credit, and prepaid card products. Candidates with strong card-issuing expertise, commercial awareness, product-management experience, and a proven ability to coordinate cross-functional teams should consider applying.