Personal Banker

Diamond Trust Bank is seeking a motivated and customer-focused Personal Banker to join its team in Dar es Salaam. The role is focused on growing the bank’s customer base, mobilising deposits, selling retail banking products, and building strong relationships with both new and existing customers.

This opportunity is particularly suitable for graduates in Banking and Finance, Economics, Accounting, Business Administration, or related fields. Fresh graduates are eligible to apply, while candidates with at least one year of relevant experience in direct sales, customer service, or relationship management will also be considered.

About the Role

The Personal Banker will be responsible for identifying and acquiring new customers while expanding the bank’s existing business portfolio. The position involves active sales, customer visits, relationship management, deposit mobilisation, and promotion of banking products and alternative digital channels.

The successful candidate should be target-driven, proactive, confident when interacting with customers, and comfortable conducting outdoor sales activities. Strong communication, analytical, reporting, and problem-solving skills will also be important for success in the role.

Responsibilities

The successful candidate will be responsible for:

• Prospecting for new customers and identifying potential business opportunities.

  

• Acquiring and onboarding new customers.

• Identifying attractive market segments for business development.

  

• Growing CASA accounts, term deposits, fee income, and other retail banking products.

• Cross-selling savings and current accounts to customers.

  

• Promoting insurance products.

• Promoting debit and other banking cards.

• Promoting mobile banking and internet banking services.

• Promoting alternative banking channels.

• Building and maintaining strong relationships with existing customers.

• Developing relationships with prospective customers.

• Conducting regular customer visits and sales calls.

• Following up with prospects and converting them into active customers.

• Preparing daily sales reports.

• Preparing customer-call reports.

• Preparing business-development reports.

• Supporting branch sales campaigns and promotional activities.

• Participating in market-development initiatives.

• Understanding customer needs and recommending appropriate banking solutions.

• Ensuring compliance with established banking policies and procedures.

• Supporting business continuity requirements.

• Performing other duties assigned by the Branch Manager or line manager.

Qualifications and Requirements

Applicants should have:

• A university degree in Banking and Finance, Economics, Accounting, Business Administration, or a related field.

• A degree from a recognised higher learning institution.

• Fresh graduates are eligible to apply.

• Candidates with at least one year of relevant direct sales, customer service, or relationship-management experience are also eligible.

• Strong sales skills.

• Strong customer-service skills.

• Strong relationship-building abilities.

• Excellent verbal communication skills.

• Excellent written communication skills.

• Strong reporting skills.

• A target-driven and proactive approach.

• Ability to work effectively under pressure.

• Ability to build professional networks.

• Confidence when engaging with customers.

• Strong decision-making skills.

• Analytical and problem-solving abilities.

• Ability to manage detailed and time-sensitive assignments.

• Ability to work independently.

• Ability to collaborate effectively within a team.

• Willingness to conduct regular customer visits.

• Willingness to participate in outdoor sales activities.

How to Apply

Interested and qualified candidates should submit the following documents:

• Application letter.

• Updated CV.

• Copies of certified academic certificates.

Applications should be sent to:

[email protected]

Applicants should ensure that their application documents clearly demonstrate their academic qualifications, sales abilities, customer-service experience, and relationship-management skills.

Application Deadline

The deadline for applications is 24 August 2026.

Eligible candidates are encouraged to submit their applications before the closing date.

Final Thought

The Personal Banker position at Diamond Trust Bank offers a strong opportunity for graduates and early-career professionals who want to build a career in retail banking, sales, and customer relationship management. Candidates who are confident in sales, comfortable engaging customers, and motivated by business targets should consider applying before 24 August 2026.