Manager: QR Merchant Solutions

Equity Bank Tanzania is inviting applications for the position of Manager: QR Merchant Solutions. The role reports to the Senior Manager: Agency Banking and focuses on expanding QR-based payment acceptance among mass-market and MSME merchants, particularly through TANQR solutions.

The successful candidate will be responsible for merchant acquisition, onboarding, activation and transaction growth. The role also combines digital payments, sales, merchant relationship management, product development, revenue generation, market expansion, risk management and coordination with internal and external stakeholders.

Basic Purpose

The Manager: QR Merchant Solutions will drive the acquisition, activation and growth of QR-based payment merchants across mass-market and MSME segments.

The position will focus on expanding TANQR acceptance, increasing transaction volumes, maintaining strong merchant engagement and delivering seamless digital payment experiences while ensuring compliance with regulatory requirements and bank policies.

Main Duties and Responsibilities

QR Merchant Acquisition and Onboarding

The successful candidate will:

• Acquire and onboard mass-market and MSME merchants for QR payment solutions.

• Drive deployment of static and dynamic QR solutions across retail outlets, micro-merchants and small businesses.

• Ensure smooth digital merchant onboarding.

• Ensure compliance with KYC requirements.

• Ensure QR activation is completed within defined turnaround times.

Merchant Activation and Usage Growth

Responsibilities will include:

• Educating merchants about QR payments, settlement cycles and reconciliation.

• Creating awareness to increase merchant adoption.

• Monitoring merchant activation rates.

• Ensuring merchants maintain consistent transaction activity after onboarding.

• Developing strategies to increase QR transaction frequency.

• Improve transaction ticket sizes.

• Increase merchant retention and ongoing usage.

Product and Solution Management

The Manager will:

• Promote the bank's TANQR solutions across relevant customer segments.

• Cross-sell related digital products, including current accounts, mobile banking, merchant applications and cash-management solutions.

• Collect merchant feedback on QR products and services.

• Work with relevant teams to improve QR features and the overall user experience.

• Identify opportunities to enhance the bank's digital payment solutions.

Revenue and Performance Management

The position will be accountable for:

• Achieving TANQR merchant acquisition targets.

• Increasing the number of active TANQR merchants.

• Growing TANQR transaction volumes and values.

• Driving non-funded income (NFI) from the merchant portfolio.

• Growing float balances linked to QR merchant accounts.

• Tracking merchant portfolio performance.

• Preparing performance reports and dashboards.

• Monitoring key business metrics and implementing corrective strategies where necessary.

Market Development and Partnerships

The successful candidate will:

• Identify high-potential merchant clusters, markets and business ecosystems for QR expansion.

• Develop opportunities to increase TANQR penetration.

• Work with channel partners, fintech companies, aggregators and ecosystem players.

• Build partnerships that can accelerate QR merchant acquisition.

• Monitor competing QR payment solutions.

• Recommend strategies that differentiate the bank's QR offering.

Operations, Risk and Compliance

Responsibilities include:

• Ensure compliance with KYC and Anti-Money Laundering (AML) requirements.

• Ensure QR operations comply with applicable local regulatory guidelines and bank policies.

• Address merchant queries relating to settlements and payment issues.

• Coordinate with operations and technology teams to resolve technical problems.

• Monitor potential fraud risks.

• Promote secure QR payment usage across the merchant portfolio.

• Ensure appropriate operational and compliance controls are maintained.

Stakeholder Coordination

The Manager will coordinate with:

• Business teams.

• Operations.

• Information Technology.

• Risk.

• Compliance.

• Customer support teams.

• Field sales teams.

• External channel partners and ecosystem players.

The role will also support field sales teams through training, product knowledge and QR solution enablement.

Key Performance Indicators

Performance will be measured using several key indicators, including:

• Number of TANQR merchants onboarded and activated.

• Active TANQR merchant ratio and activity levels.

• TANQR transaction volume and transaction value.

• Revenue generated from the TANQR merchant portfolio.

• Merchant retention rates.

• Merchant satisfaction scores.

• Compliance and audit performance.

• Deposits mobilized from the TANQR merchant portfolio.

Qualifications and Experience

Education

Applicants should have:

• A Bachelor's degree in Business, Finance, Commerce or a related field.

• An MBA or certification in Digital Payments will be an advantage.

Experience

Candidates should have:

• 4–8 years of experience in digital payments, QR acquiring or merchant acquiring.

• Hands-on experience with QR payment solutions.

• Experience in Mobile Financial Services is strongly preferred.

Skills and Competencies

The ideal candidate should demonstrate:

• Strong understanding of QR payment ecosystems.

• Knowledge of merchant acquiring models.

• Strong sales and relationship-management skills.

• Experience working with MSME and mass-market merchants.

• Knowledge of payment settlement and reconciliation.

• Understanding of payment operations.

• Strong analytical skills.

• Ability to track and improve payment usage metrics.

• Excellent communication skills.

• Strong stakeholder-management capabilities.

Behavioural Attributes

The successful candidate should be:

• Customer-focused.

• Execution-oriented.

• Comfortable working in a high-volume and fast-growing payments environment.

• Proactive.

• Data-driven.

• Solution-oriented.

Who Can Apply

This opportunity is suitable for experienced professionals in digital payments, fintech, banking, merchant acquiring or related financial-services sectors.

Candidates with practical experience acquiring and managing merchants, growing digital-payment transaction volumes and working with QR payment ecosystems will be well suited to the position. Experience with Mobile Financial Services and MSME or mass-market customers is particularly relevant.

How to Apply

Interested candidates should prepare the following documents:

• Application cover letter.

• Detailed and updated resume/CV.

• Copies of relevant academic and professional certificates.

• Relevant testimonials.

Combine all documents into a single PDF file.

Send the application by email to:

[email protected]

Use the relevant job title or reference number as the subject of the email.

The application deadline is Friday, 28 August 2026.

Only shortlisted candidates will be contacted.

Important Information

Equity Bank Tanzania is an equal opportunity employer. The bank values diversity in individuals, ideas, perspectives, insights and values and the contribution they bring to the workplace.

By submitting an application, candidates consent to Equity Bank Tanzania Limited collecting and processing their personal data strictly for recruitment, selection and, where applicable, employment purposes. The bank states that personal information will be processed in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy.

Final Thought

The Manager: QR Merchant Solutions position is an opportunity for an experienced digital-payments professional to lead the growth of QR merchant acquiring and TANQR adoption. The role combines sales, merchant management, digital product development, payment operations, analytics and strategic partnerships, making it particularly suitable for candidates with strong experience in QR payments, merchant acquiring or Mobile Financial Services. Qualified candidates should submit their applications before 28 August 2026.