IT Support/Software Specialist

ABC Upper Class is seeking an IT Support/Software Specialist to join its team in Dar es Salaam. The successful candidate will provide day-to-day technical support, manage software systems, troubleshoot IT problems and help ensure that the organization’s technology systems operate effectively.

This position is suitable for an IT, Computer Science or ICT professional with practical experience in technical support, software implementation and system maintenance. In addition to technical responsibilities, the role involves training users, supporting software rollouts and working with staff to resolve technology-related challenges.

About ABC Upper Class

ABC Upper Class is based in Manzese–Argentina, Dar es Salaam. The organization is looking for an IT professional who can provide reliable technical assistance while helping staff effectively use the company’s software and IT systems.

The position requires someone who is responsible, proactive and capable of working with minimal supervision while collaborating effectively with other members of the organization.

Responsibilities

The IT Support/Software Specialist will:

• Provide day-to-day IT support to staff.

• Resolve hardware, software and network-related problems.

• Install, configure and maintain company software systems.

• Support software implementation projects and system rollouts.

• Train users on new software systems and company IT procedures.

• Provide ongoing technical support to software users.

• Maintain computer networks and hardware.

• Perform routine system maintenance.

• Troubleshoot technical problems and escalate complex issues when necessary.

Qualification Requirements

Applicants should have:

• A Diploma in Information Technology, Computer Science, ICT or a related field.

• Strong knowledge of software systems, IT support and troubleshooting.

• Experience in software implementation, configuration and user support.

• Good understanding of computer networks, hardware and system maintenance.

• Ability to learn and adapt quickly to new software systems.

• Strong problem-solving and analytical skills.

• Good communication and teamwork skills.

• Ability to train and support users on new software.

• Relevant work experience.

• A responsible and proactive approach to work.

• Ability to work with minimal supervision.

Who Can Apply

This opportunity is suitable for candidates with a diploma-level qualification in IT, Computer Science, ICT or a related discipline who have practical experience in IT support and software systems.

Candidates should be comfortable troubleshooting hardware, software and network problems and should also be capable of supporting users who may require assistance with new or existing software systems. Experience with software implementation and configuration will be particularly useful.

How to Apply

Interested candidates should submit their CV, cover letter and other necessary credentials through either of the following methods:

• Email: [email protected]

• Deliver the application in person to the head office at ABC Upper Class, Manzese–Argentina, Dar es Salaam, Tanzania.

• Postal address: Manager, P.O. Box 22110, Dar es Salaam, Tanzania.

Applications close on 19 August 2026.

Applicants should ensure that their applications clearly demonstrate their IT support experience, software implementation skills, troubleshooting abilities and relevant academic qualifications.

Final Thought

The IT Support/Software Specialist position at ABC Upper Class offers an opportunity for an IT professional to combine technical support with software management and user training. Candidates who can troubleshoot effectively, adapt to new systems and provide dependable support to users should consider applying before the deadline.