Credit Control Manager

The Credit Control Manager will lead the credit control function by ensuring timely premium collection, effective debtor management, accurate account reconciliation, and proactive credit-risk mitigation. The role is responsible for protecting the company’s cash flow while ensuring that credit-control activities comply with approved policies, regulatory requirements, and established risk controls.

The successful candidate will work closely with Finance, Underwriting, Claims, Sales, Operations, brokers, agents, corporate clients, bancassurance partners, and legal or recovery partners. The position also involves leading the credit-control team, improving collections processes, managing long-outstanding debts, and providing management with reliable information for credit and receivables decisions.

Key Responsibilities

Financial and Credit Control

• Develop and implement credit-control strategies aligned with cash-flow targets, approved credit terms, collection targets, and risk appetite.

• Oversee premium invoicing follow-up, collections, payment allocation, receipting support, and reconciliation of intermediary, direct-client, corporate, and bancassurance accounts.

  

• Conduct or review creditworthiness assessments for brokers, corporate clients, policyholders, and other producers.

• Recommend appropriate credit terms, credit limits, payment plans, or suspension actions based on credit assessments.

• Monitor debtor ageing, overdue premiums, claims recoveries, bounced payments, and disputed balances.

• Ensure timely escalation, resolution, and recovery of outstanding debts.

• Prepare receivables dashboards and debtor-ageing analysis.

• Prepare collection-performance reports, bad-debt provisioning inputs, and exception reports for management decision-making.

• Monitor the effectiveness of collection strategies and recommend corrective measures where necessary.

Operational Risk Management

• Identify, assess, and report credit, process, and operational risk events within approved timelines.

• Track corrective actions and ensure identified risk issues are closed.

• Strengthen controls around credit vetting, account onboarding, account maintenance, dunning, payment plans, credit notes, refunds, write-offs, reversals, and suspense-account clearance.

• Implement and monitor debt-recovery procedures for long-outstanding accounts.

• Coordinate structured follow-ups and recovery escalations.

• Engage legal and recovery partners where necessary.

• Track recovery cases through to resolution and closure.

• Identify opportunities for process improvement and automation.

• Improve collections discipline, operational controls, and visibility of receivables.

Audit and Compliance

• Ensure compliance with the Credit Control Policy and premium-collection procedures.

• Ensure adherence to cancellation, dunning, and approved escalation requirements.

• Support internal, external, and regulatory audits by providing accurate credit-control records and supporting documentation.

• Prepare reconciliations, ageing schedules, management responses, and other information required during audits.

• Ensure accurate and timely regulatory reporting relating to credit control, premium collections, and outstanding debts where required.

• Track and ensure timely closure of audit, compliance, and risk findings.

• Maintain complete documentation of correspondence, approvals, reconciliations, payment plans, and recovery actions.

• Ensure credit-control records are properly maintained and readily available for audit purposes.

People and Stakeholder Management

• Set clear objectives, KPIs, and work plans for the credit-control team.

• Align team activities with cash-flow, receivables, collection, and risk-management objectives.

• Coach and develop team members in collections, reconciliation, credit assessment, negotiation, stakeholder management, reporting, and regulatory compliance.

• Monitor team productivity, service standards, account follow-up, dispute resolution, and audit-action closure.

• Engage brokers, agents, bancassurance partners, corporate clients, and other stakeholders to resolve overdue balances.

• Resolve account queries and reconciliation gaps.

• Collaborate with Finance, Underwriting, Claims, Sales, Operations, intermediaries, and clients to improve premium collection and debtor regularisation.

Learning and Development

• Maintain a personal development plan aligned with technical, regulatory, and service requirements.

• Complete required learning and training through e-learning, internal training, and approved professional-development activities.

• Coach and develop team members to improve productivity, technical capability, and overall performance.

• Encourage continuous learning and application of best practices within the credit-control function.

Qualifications and Requirements

Applicants should have:

• A Bachelor’s degree in Finance, Accounting, Business Administration, Commerce, or a related field.

• A professional qualification such as CPA(K), ACCA, or an equivalent credit or finance qualification.

• Membership in ICPAK, ACCA, or another relevant professional body, where applicable, is an added advantage.

• A Diploma or professional qualification in Insurance, such as AIIK, CII, or Certificate of Proficiency, is an added advantage.

• At least seven years of relevant experience in credit control, accounts receivable, collections, or credit management.

• Experience in general insurance or another regulated financial-services environment is preferred.

• At least three years of experience managing a credit-control or receivables team.

• Experience with broker and intermediary collections.

• Strong knowledge of debtor ageing and receivables reconciliation.

• Experience conducting or reviewing credit assessments.

• Knowledge of debt-recovery processes and stakeholder escalations.

• Exposure to IFRS 9 provisioning.

• Strong analytical, numerical, and problem-solving skills.

• Excellent negotiation and communication skills.

• Strong understanding of credit-risk management and financial controls.

• Ability to manage multiple stakeholders and resolve disputed or overdue accounts.

• Strong reporting and documentation skills.

• Ability to work with strict collection targets and regulatory deadlines.

Key Performance Areas

The role will primarily be measured through:

• Premium collection performance.

• Reduction of overdue and aged debt.

• Debtor-ageing management.

• Accuracy of account reconciliations.

• Credit-risk identification and mitigation.

• Recovery of long-outstanding balances.

• Reduction of bad-debt exposure.

• Compliance with credit-control policies.

• Timely closure of audit and risk findings.

• Team productivity and performance.

• Quality of stakeholder engagement.

• Effectiveness of process improvements and automation.

Final Thought

The Credit Control Manager position is a senior finance and insurance role suited to professionals with substantial experience in receivables, collections, credit risk, and team leadership. The strongest candidates will combine solid accounting or finance credentials with practical experience managing insurance premiums, brokers and intermediaries, debtor ageing, reconciliations, debt recovery, and credit-control teams.