Business Development Officer – Broker Channel

NCBA invites qualified and experienced professionals to join its team as a Business Development Officer – Broker Channel. The position is focused on driving profitable insurance business growth through licensed insurance brokers while building strong and productive intermediary relationships.

The successful candidate will be responsible for acquiring and managing broker relationships, developing sales opportunities, increasing policy retention, coordinating quotations and renewals, and improving broker productivity. The role also requires strong collaboration with Underwriting, Claims, Operations, Finance, Customer Experience, Risk, and Compliance teams to ensure excellent service and regulatory compliance.

Key Responsibilities

• Deliver approved gross written premium, policy-count, retention, and profitability targets for the Broker Channel.

• Build and maintain a qualified pipeline of licensed brokers and commercial, SME, and retail opportunities generated through broker networks.

  

• Drive quote-to-bind conversion, renewal retention, cross-selling, and share of wallet across approved general insurance products.

• Monitor broker portfolio mix, loss ratios, debtor trends, and campaign returns.

• Coordinate corrective action where broker or portfolio performance falls below expectations.

• Maintain accurate sales forecasts, CRM records, and monthly performance reports.

• Identify and conduct due diligence on priority licensed brokers.

• Onboard brokers in accordance with approved intermediary-management requirements.

• Manage broker relationships through structured contact plans, joint business plans, portfolio reviews, renewal calendars, and service-level follow-up.

• Train and brief broker teams on approved products, underwriting appetite, sales processes, service standards, and customer disclosures.

• Maintain appropriate records of broker training and engagement activities.

• Develop broker engagement initiatives to strengthen productivity and retention.

• Identify product, pricing, service, and digital-journey improvements based on broker and market feedback.

• Monitor active-broker ratios, broker productivity, renewal retention, share of wallet, and broker satisfaction.

• Coordinate accurate quotations, policy placements, endorsements, renewals, cancellations, debit notes, credit notes, and other documentation within agreed service levels.

• Act as the first escalation point for broker enquiries.

• Coordinate the resolution of broker issues with Underwriting, Operations, Finance, Claims, and Customer Experience teams.

• Monitor quotation and policy turnaround times, renewal follow-ups, broker queries, complaints, and recurring service issues.

• Support brokers with accurate claims-notification requirements.

• Coordinate timely escalation of material or urgent claims through approved channels.

• Monitor claims-service feedback and recurring issues without making claims-admissibility decisions outside delegated authority.

• Provide approved information on product coverage, exclusions, limits, underwriting requirements, and claims procedures.

• Ensure business is conducted through duly licensed and approved brokers with valid agreements.

• Ensure compliance with product terms, company policies, intermediary requirements, and applicable regulations.

• Support accurate disclosures, customer-needs assessments, documentation, premium-remittance follow-up, and data protection.

• Maintain an audit-ready broker register, due-diligence records, licences, agreements, training evidence, business plans, and activity reports.

• Escalate underwriting, pricing, credit, premium-remittance, claims, compliance, and broker-conduct issues within prescribed timelines.

• Maintain an annual development plan covering general insurance products, broker relationship management, consultative selling, portfolio analytics, credit control, conduct risk, and regulatory updates.

• Complete mandatory training and apply new knowledge to improve channel performance and audit readiness.

• Share market intelligence, lessons learned, and effective practices with Distribution, Product, and Operations teams.

Qualifications and Requirements

Applicants should have:

• A Bachelor’s degree in Insurance, Business, Marketing, Finance, or a related discipline from a recognised institution.

• A recognised professional insurance qualification such as CII, ACII, or AIIK, which is mandatory.

• Sound knowledge of general insurance products and underwriting principles.

• Good understanding of broker distribution and intermediary management.

• Knowledge of policy administration, claims processes, premium collection, and intermediary controls.

• Proficiency in CRM systems.

• Proficiency in Microsoft Office applications.

• Ability to use data-analysis and reporting tools for pipeline and performance management.

• At least five years of relevant experience in insurance or financial services.

• At least three years of experience in business development, account management, or channel sales.

• Demonstrated experience managing insurance brokers.

• Proven ability to drive premium growth, customer retention, portfolio profitability, and share of wallet.

• Experience using sales analytics and market intelligence to improve conversion, retention, partner productivity, and campaign returns.

• Experience working with Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance, and external partners.

• Strong relationship-management, communication, negotiation, analytical, and business-development skills.

• Ability to work within regulatory requirements, company policies, and delegated authority.

Key Performance Areas

The role will primarily focus on:

• Premium and policy growth.

• Broker acquisition and activation.

• Quote-to-bind conversion.

• Renewal retention.

• Broker productivity and satisfaction.

• Portfolio profitability.

• Share-of-wallet growth.

• Quality of customer and broker service.

• Compliance and intermediary governance.

• Accurate CRM and performance reporting.

• Effective collaboration with internal insurance functions.

Business Development Officer - Broker Channel

Final Thought

The Business Development Officer – Broker Channel is a strong opportunity for an experienced insurance professional with proven broker-management and business-development capabilities. The position combines commercial growth, relationship management, insurance distribution, customer service, portfolio management, and compliance. Candidates should pay particular attention to the mandatory professional insurance qualification and the requirement for substantial experience in insurance or financial-services business development.