Branch Manager

NCBA Tanzania is inviting applications from qualified and experienced banking professionals for the position of Branch Manager in Zanzibar. This is a senior banking management opportunity for a results-driven professional with extensive experience in branch operations, credit management, business development, customer relationship management, and team leadership.

The Branch Manager will be responsible for the overall performance and day-to-day management of the branch and its agencies. The successful candidate will drive customer acquisition, deposits and business growth, credit performance, profitability, service quality, and regulatory compliance while maintaining strong operational and risk controls.

About the Role

The Branch Manager will develop and execute strategies that strengthen the branch's financial performance and market position. This includes identifying new business opportunities, growing relationships with existing customers, managing portfolio risks, and promoting the bank's products and services across different customer segments.

In addition, the position requires strong people-management capabilities. The Branch Manager will set performance objectives, coach and develop employees, manage branch resources, oversee operational controls, and ensure that the team consistently delivers excellent customer service while achieving agreed business targets.

Responsibilities

• Develop and implement strategies for acquiring new customers.

• Increase business volumes from existing customers.

• Monitor branch performance and prepare regular performance reports.

• Manage portfolio risks within the bank's approved risk appetite.

• Drive cross-selling of Asset Finance, Commercial Banking, Consumer Banking, Direct Sales, Bancassurance, and Securities products.

• Manage borrowing and non-borrowing customer accounts.

• Review products and services based on customer needs and market feedback.

• Conduct market intelligence and identify new business opportunities.

• Monitor regulatory and market developments affecting the branch.

• Prepare and review the branch's annual strategy.

• Identify and utilize the branch's geographic and market opportunities.

• Ensure compliance with branch controls and security procedures.

• Ensure effective implementation of business continuity plans.

• Maintain compliance with KYC, AML, and operational risk requirements.

• Ensure accurate and timely branch reporting.

• Manage cheque referrals and collection of applicable fees.

• Monitor and control branch operating costs.

• Conduct supervisory checks and ensure audit exceptions are resolved promptly.

• Fulfil branch custodian responsibilities.

• Deliver excellent customer service while achieving business targets.

• Ensure compliance with agreed turnaround times.

• Handle customer complaints and feedback promptly and professionally.

• Maintain a professional and customer-friendly branch environment.

• Ensure ATMs, CDMs, and other banking channels remain operational.

• Build customer loyalty through proactive customer engagement.

• Guide branch employees on business objectives and market priorities.

• Monitor local market trends and competitor activities.

• Ensure compliance with merchandising and branding standards.

• Brief employees on promotions and monitor sales performance.

• Develop relationships with key customers and local influencers.

• Support product specialists in marketing banking solutions to local businesses.

• Represent NCBA at marketing, CSR, and community events.

• Build and maintain a high-performing and motivated branch team.

• Set employee performance objectives and conduct performance appraisals.

• Provide regular coaching, feedback, and training.

• Plan branch staffing requirements and succession arrangements.

• Manage employee leave, performance, disciplinary, and grievance matters.

• Ensure staff complete mandatory learning and e-learning programmes.

Qualifications and Requirements

• Bachelor's degree in a business-related field.

• Minimum Upper Second Class or GPA of 3.0.

• Master's degree is an added advantage.

• AKIB qualification.

• CPA (K) qualification.

• CSAPs qualification.

• Proficiency in Microsoft Office applications.

• Proficiency in banking systems.

• At least 8 years of banking experience.

• Strong experience in branch operations.

• Strong experience in credit management.

• Strong experience in business development.

• At least 4 years of experience in management-level roles.

• At least 2 years of branch operations experience.

• Proven record of consistently exceeding business targets.

• Strong leadership capabilities.

• Excellent knowledge of banking products and services.

• Strong business-development and sales capabilities.

• Ability to drive results and achieve financial targets.

• Strong customer relationship-management skills.

• Ability to build trust and foster collaboration.

• Strong coaching and employee-development capabilities.

• Business acumen and sound commercial judgment.

• Ability to delegate responsibilities and empower employees.

• Strong responsiveness to customer and business needs.

Key Performance Areas

Candidates should be able to demonstrate experience and achievements in:

• Branch profitability.

• Deposit and business growth.

• Credit management.

• Portfolio risk management.

• Customer acquisition.

• Regulatory compliance.

• Audit performance.

• Team leadership.

• Achievement of financial and business targets.

• Customer service and retention.

• Business development and cross-selling.

How to Apply

Interested and qualified candidates should submit their applications online through the NCBA recruitment portal.

Apply for Branch Manager – NCBA Tanzania

Applicants should ensure that their CV clearly demonstrates banking experience, branch management, credit management, business development, customer acquisition, portfolio growth, profitability, regulatory compliance, and leadership achievements. Since this is a senior management position, candidates should quantify their achievements where possible, particularly in relation to deposits, lending, revenue, customer growth, and branch profitability.

Final Thought

The NCBA Tanzania Branch Manager position is designed for an experienced banking professional capable of leading a branch as a business unit. With a requirement of at least 8 years of banking experience and 4 years in management-level roles, the opportunity is best suited to candidates with a proven record of branch profitability, business growth, credit management, risk control, customer acquisition, and team leadership.

Apply below