Head: HR Operations & Governance

NBC Tanzania is seeking an experienced HR professional to lead its HR Operations and Governance function in Dar es Salaam. The role is responsible for ensuring that HR operational services are efficient, compliant, well controlled, and aligned with NBC and Group HR policies. It covers areas such as payroll, pensions, medical benefits, HR records, employee services, governance, compliance, reporting, and HR systems.

The position also provides strategic and operational leadership to the HR Operations and Governance team. The successful candidate will work closely with senior HR leadership, regional and global HR teams, employees, third-party suppliers, auditors, and other stakeholders while driving improvements in HR service delivery, employee experience, risk management, and governance.

Responsibilities

• Lead the delivery of efficient HR operational services and governance activities.

• Manage HR operations, controls, payroll, pensions, medical services, records management, and HR reporting.

  

• Ensure HR services are delivered within agreed Service Level Agreements (SLAs).

• Drive continuous improvement in HR operations and escalate service delivery issues when necessary.

• Oversee payroll operations and ensure compliance with employee experience standards.

• Ensure HR operating standards and procedures are consistently followed.

• Implement HR governance practices and ensure compliance with Group HR policies and procedures.

• Maintain and update NBC Tanzania HR policies and processes.

• Lead HR governance, compliance, and audit activities.

• Manage HR risk and control issues and ensure corrective actions are implemented.

• Support internal audits, control assessments, and remediation activities.

• Ensure mandatory management controls are implemented across HR functions.

• Conduct HR control testing and monitor remediation progress.

• Champion HR systems, including Workday People Portal and other HR operational platforms.

• Maintain and update HR digital content and knowledge resources.

• Support digital adoption initiatives within HR.

• Improve employee experience through digital HR solutions.

• Manage country-specific third-party HR suppliers.

• Ensure supplier agreements and SLAs are properly maintained and updated.

• Monitor vendor performance through regular reviews.

• Coordinate HR activities with regional and global HR teams.

• Prepare and monitor HR function budgets.

• Prepare regular progress reports for the Head of HR, Head of HR Governance, and other relevant stakeholders.

• Provide HR leadership with insights on governance, controls, and operational performance.

• Lead, manage, and develop the HR Operations and Governance team.

• Recruit, onboard, manage, and develop team members.

• Set performance objectives and employee development plans.

• Provide coaching, feedback, and performance management.

• Allocate resources and improve team productivity.

• Promote continuous improvement through benchmarking and adoption of best practices.

• Support the implementation of NBC and Group reward strategies.

• Manage annual salary review processes.

• Coordinate remuneration and employee recognition programmes.

• Support job evaluation and salary benchmarking surveys.

• Analyze remuneration data and prepare reports.

• Strengthen reward management capabilities across HR and management teams.

• Provide remuneration support throughout the employee lifecycle.

Requirements

• Bachelor’s Degree or Advanced Diploma in Business, Commerce, Management Studies, Human Resources, or a related field.

• Previous experience in a similar HR management environment.

• Previous management-level experience in HR operations and governance.

• Experience managing HR processes, controls, compliance, and employee services.

• Experience leading HR teams and driving operational improvements.

• Strong commercial mindset.

• Advanced communication skills.

• Strong ethical standards and professional values.

• Strong HR consulting capability.

• Excellent leadership and people-management skills.

• Ability to influence and manage stakeholders effectively.

• Ability to manage organizational change effectively.

• Familiarity with digital HR systems.

• Strong understanding of HR governance, controls, and compliance.

• Ability to manage HR operational risks and corrective actions.

• Strong reporting, analytical, and decision-making capabilities.

How to Apply

Interested candidates should apply through the NBC Careers Portal before the closing date.

Application deadline: 14 August 2026.

Final Thought

This is a senior HR leadership position suited to professionals with substantial experience in HR operations, governance, compliance, employee services, and people management. Candidates with management-level HR experience, strong stakeholder-management skills, and familiarity with digital HR systems will be particularly relevant for this opportunity.