Recovery Officer

Equity Bank Tanzania is seeking a Recovery Officer to manage defaulted and overdue loan accounts and support the Bank in maximizing loan recoveries while minimizing credit losses. The role focuses on identifying effective recovery approaches, following up with borrowers, negotiating repayment arrangements, and ensuring appropriate recovery actions are taken on time.

The position combines loan recovery, credit management, customer engagement, negotiation, and portfolio monitoring. The successful candidate will work with business teams, legal teams, and other internal stakeholders to resolve difficult credit cases and improve overall collection performance while maintaining professional relationships with customers.

Responsibilities

• Manage accounts involving overdue loans and customer defaults.

• Develop and implement recovery strategies to improve loan-collection performance.

  

• Follow up with borrowers regarding outstanding loan obligations.

• Ensure recovery actions are executed promptly.

• Monitor recovery activities and maintain accurate records.

• Support the achievement of loan-recovery targets.

• Engage defaulting customers to understand the reasons behind repayment difficulties.

• Negotiate appropriate repayment arrangements with customers.

• Maintain professional relationships while pursuing outstanding payments.

• Identify practical solutions that can improve repayment outcomes.

• Escalate complex recovery cases to the appropriate internal teams.

• Support legal recovery processes where required.

• Coordinate recovery actions designed to maximize recovery rates.

• Prepare recovery and collection reports.

• Track loan-portfolio performance.

• Analyse recovery trends and identify areas requiring attention.

• Provide management with updates on collection and recovery progress.

• Maintain complete and accurate documentation of recovery activities.

Requirements

• Knowledge of loan recovery and debt-collection processes.

• Understanding of banking and credit operations.

• Strong negotiation skills.

• Excellent communication and customer-engagement skills.

• Ability to handle difficult or sensitive customer interactions professionally.

• Good analytical and problem-solving abilities.

• Strong attention to detail.

• Good record-management and documentation skills.

• Ability to work under pressure and meet recovery targets.

• Experience in banking operations.

• Experience in credit management.

• Experience in debt collection.

• Experience in loan recovery.

• Customer relationship-management experience.

What This Role Involves

A Recovery Officer deals primarily with customers whose loans have become overdue or are in default. The objective is to recover the outstanding money while using appropriate and cost-effective recovery methods.

The work can involve contacting borrowers, understanding why payments have stopped, negotiating realistic repayment arrangements where permitted, monitoring agreed payments, and escalating cases that require stronger recovery measures.

The position also has an analytical component. You would need to maintain records of recovery activities, monitor portfolio performance, analyse collection trends, and report progress against recovery targets.

Key Skills for Success

The strongest candidates will typically demonstrate:

• Credit knowledge: Understanding how loans, repayment schedules, arrears, and defaults work.

• Negotiation: Ability to engage borrowers and negotiate appropriate repayment solutions.

• Communication: Ability to handle challenging conversations professionally.

• Analytical skills: Ability to identify recovery trends and problematic accounts.

• Target orientation: Ability to work toward collection and recovery targets.

• Documentation: Accurate recording of customer interactions and recovery actions.

• Legal coordination: Ability to work with legal teams when recovery requires formal action.

Ideal Candidate

This role is particularly suitable for professionals with experience in:

• Loan Recovery

• Debt Collection

• Credit Management

• Credit Operations

• Banking Operations

• Collections

• Customer Relationship Management

Candidates who have worked directly with overdue loan portfolios and defaulting customers will have particularly relevant experience.

How to Apply

Interested candidates can view the vacancy through the Equity Bank Tanzania careers platform:

Applications should be sent to:

Application Deadline: 21 August 2026

Conclusion

The Recovery Officer position is a good opportunity for a banking or credit professional with experience in loan collections, debt recovery, credit operations, and customer negotiation. Applicants should make their experience in managing overdue accounts, achieving recovery targets, negotiating repayment arrangements, and coordinating difficult credit cases clearly visible in their CV.