Intern Customer Service

Tujijenge Tanzania, operating as LOLC Tanzania, is seeking a recent graduate for an Intern Customer Service position in Dar es Salaam. The internship provides an opportunity to gain practical experience in customer service and microfinance operations while supporting both front-office and back-office activities.

The intern will interact directly with clients, respond to inquiries, review customer documentation, verify records, and maintain accurate customer information. The position is particularly suitable for recent graduates who have strong communication skills, attention to detail, integrity, and an interest in financial services.

Responsibilities

• Welcome and assist clients professionally.

• Respond to customer inquiries about services, products, and application processes.

  

• Review customer files to confirm that required documents are complete and properly filed.

• Verify the authenticity of customer documents.

• Identify inconsistencies or potential fraudulent documents and escalate them appropriately.

• Maintain and update customer records accurately and securely.

• Support front-office and back-office teams with administrative and operational activities.

• Escalate unresolved customer concerns and documentation issues to supervisors.

• Handle confidential customer information responsibly.

Requirements

• Recent graduate from the 2024 or 2025 graduating class.

• Bachelor’s degree in Business Administration, Finance, or a related field.

• Minimum GPA of 3.5.

• Strong attention to detail.

• High level of integrity when handling confidential information.

• Basic knowledge of financial and customer documentation, including:

  • National ID cards

  • Business licenses

  • Utility bills

  • Other customer records

• Good interpersonal and communication skills.

• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.

• Willingness to learn and contribute to the organization.

How to Apply

Interested candidates should submit their CV/Resume to:

Subject Line: Intern Customer Service

Application Deadline: 13 August 2026

Conclusion

This internship is a good opportunity for recent Business Administration or Finance graduates who meet the 3.5 GPA requirement and want to gain practical experience in customer service, documentation, and microfinance operations. Candidates should ensure their CV clearly highlights their academic qualifications, Microsoft Office skills, communication abilities, and any relevant customer-service or administrative experience.