Call Center Agent

This is a customer service and telephone-support position based in Dar es Salaam. The Call Center Agent will be responsible for communicating with customers through inbound and outbound calls, answering questions, resolving complaints, providing information about products and services, and ensuring customers receive satisfactory support.

The role also involves maintaining accurate customer records and following up on unresolved issues. Because the position requires frequent communication with customers, strong English and Kiswahili communication skills, active listening, problem-solving, and the ability to handle several tasks at once are important.

Responsibilities

• Handle inbound and outbound customer calls.

• Respond to customer inquiries and provide information about company products and services.

  

• Resolve customer issues and provide appropriate support.

• Troubleshoot customer problems and work toward timely solutions.

• Ensure customer satisfaction during interactions.

• Enter and update customer information accurately in company databases.

• Maintain detailed records of customer interactions.

• Follow up on customer inquiries that cannot be resolved immediately.

• Follow company scripts, procedures, and service protocols.

• Maintain accurate documentation of customer interactions.

Requirements

• Bachelor’s degree in a related field.

• Previous experience in a call center or customer support role.

• Strong active-listening skills.

• Strong verbal communication skills.

• Good problem-solving abilities.

• Ability to multitask effectively.

• Effective time-management skills.

• Fluency in spoken and written English.

• Fluency in spoken and written Kiswahili.

How to Apply

Interested candidates should send their CV to the official recruitment email:

Application Deadline: 14 August 2026

Conclusion

The Call Center Agent position is suitable for candidates with a background in customer service, call center operations, or related fields who can communicate confidently in both English and Kiswahili. Applicants should emphasize their customer-service experience, communication abilities, problem-solving skills, and ability to work efficiently in a fast-paced environment.