Manager IT Branches Supports

Manager IT Branches Supports Job at CRDB Bank Plc

CRDB Bank Plc is seeking an experienced ICT professional to lead and manage technology support services across its branches and zones. This is a senior ICT operations and service-management position responsible for ensuring that branch technology systems remain reliable, secure, available, and responsive to business needs.

The role goes beyond hands-on technical support. The successful candidate will manage Zonal ICT Specialists, oversee vendors and SLAs, coordinate branch technology projects, handle major incidents, manage ICT assets, and work closely with branch and business leaders to maintain efficient technology services across the Bank.

Key Responsibilities

• Lead ICT support operations across all CRDB branches and zones.

• Establish and monitor branch ICT service standards and operating procedures.

  

• Manage, coach, and develop Zonal ICT Specialists.

• Allocate ICT resources and manage workloads across different zones.

• Oversee critical ICT incidents, service outages, escalations, and resolution.

• Analyze recurring incidents and implement permanent corrective measures.

• Oversee branch infrastructure, end-user devices, office machines, connectivity, ATMs, and POS systems.

• Ensure branch ICT environments comply with security, regulatory, and technology standards.

• Coordinate technology upgrades, infrastructure refreshes, branch openings, relocations, refurbishments, and technology rollouts.

• Manage ICT service providers and monitor vendor performance against SLAs.

• Oversee ICT asset deployment, maintenance, replacement, retirement, and inventory accuracy.

• Support security controls, audit remediation, ICT risk assessments, business continuity, and disaster recovery activities.

• Support business units implementing branch technology initiatives.

• Maintain strong relationships with Branch Managers, Zonal Managers, Operations teams, and ICT stakeholders.

• Drive operational excellence and customer-focused ICT service delivery.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Telecommunications, or a related field.

• At least 5 years of ICT operations or technical support experience, preferably in banking.

• ITILv3 certification in ICT Service Management.

• Professional Microsoft and/or networking certifications.

• Management or leadership qualifications.

• Experience managing branch technology operations, end-user computing, vendor support, or distributed ICT environments.

• Experience working in fast-paced incident-management environments and handling multiple issues simultaneously.

• Strong knowledge of ICT infrastructure, end-user computing, network management, and branch connectivity.

• Experience in Incident, Problem, Change, and Asset Management.

• Knowledge of Business Continuity and Disaster Recovery.

• Proven leadership and people-management capabilities.

• Strong stakeholder-management and communication skills.

• Executive presentation skills.

• Skills in ICT service and operations management, project coordination, report writing, analytical thinking, and decision-making.

How to Apply

Interested candidates should submit their applications through the CRDB Bank careers portal:

Deadline: 13 August 2026

Who Is This Role Best Suited For?

This position is primarily suited to an experienced ICT operations manager or senior technical support professional who has worked in a banking or similarly distributed enterprise environment. Candidates should have substantial experience managing people, vendors, incidents, ICT infrastructure, branch technology, and service-level performance.

The strongest candidates will be able to demonstrate ITIL-based service management, leadership of distributed ICT teams, branch connectivity and infrastructure knowledge, vendor/SLA management, and experience with ATMs and POS systems.