Zonal ICT Specialist

Zonal ICT Specialist Job at CRDB Bank Plc

CRDB Bank Plc is looking for a Zonal ICT Specialist to provide technical support across branches within assigned zones. The position is based in Dar es Salaam and focuses on keeping branch technology infrastructure, ATMs, POS devices, networks, computers, and other ICT systems available and operational.

This is a practical ICT support and coordination role rather than a purely office-based IT position. The successful candidate will travel or work across multiple branches, troubleshoot technical problems, coordinate vendors and specialist teams, monitor service levels, and ensure that branch operations are not disrupted by ICT issues.

Key Responsibilities

• Coordinate ICT support services across branches within assigned zones.

• Act as the first technical coordination point for branch ICT incidents and service requests.

  

• Ensure proper operation of:

  • Computers and end-user devices

  • Office machines

  • ATMs

  • POS devices

  • Network connectivity

  • Branch ICT infrastructure

• Troubleshoot ICT incidents and coordinate escalations with infrastructure, network, applications, cybersecurity, ATM/POS teams, and vendors.

• Implement ICT security controls, software updates, antivirus updates, and bank ICT policies.

• Coordinate ICT equipment installation, relocation, upgrades, and commissioning.

• Support ATM and POS maintenance, upgrades, and service restoration.

• Conduct preventive maintenance of ICT assets and office equipment.

• Maintain accurate ICT asset inventories and manage asset deployment, replacement, transfer, and retirement.

• Monitor vendor performance and compliance with service-level agreements (SLAs).

• Provide technical guidance and user support to branch employees.

• Prepare zonal ICT reports covering incidents, maintenance, asset status, service availability, and outstanding issues.

• Identify recurring ICT problems and recommend preventive solutions.

• Support ICT audits, inspections, compliance reviews, and corrective actions.

Requirements

• Bachelor’s degree in Computer Systems Technology or a related academic field.

• At least 2 years of ICT support experience, preferably in banking or branch operations.

• ITIL v3 certification in ICT Service Management.

• Microsoft or networking certifications are an added advantage.

• Experience supporting:

  • Branch ICT equipment

  • End-user devices

  • Office machines

  • POS terminals

  • ATMs

  • Basic LAN/WAN and branch connectivity

• Experience in incident management and escalation.

• Experience coordinating vendors and monitoring SLAs.

• Experience managing ICT asset inventories.

• Ability to support multiple branches and zones effectively.

• Strong troubleshooting and technical support skills.

• Good communication and reporting skills.

• Ability to work independently across different branches.

• Strong knowledge of ICT service and incident management.

• Ability to resolve technical incidents and follow up escalated issues.

What the Job Really Involves

This position is essentially a field-oriented banking IT support and service management role. You would be responsible for making sure branch employees can use their technology and that customer-facing systems such as ATMs and POS terminals remain operational.

A major part of the job is incident coordination. For example, if a branch loses network connectivity, an ATM develops a technical problem, or employees cannot access a system, you would investigate the issue, resolve it where possible, or coordinate the appropriate technical team or vendor.

The role also requires strong IT service management skills. You will track incidents, monitor SLAs, maintain asset records, prepare reports, identify recurring problems, and ensure that unresolved issues are escalated appropriately.

Best-Fit Candidates

This vacancy is particularly suitable for candidates with backgrounds such as:

• ICT Support Officer

• IT Support Specialist

• Help Desk/Service Desk Specialist

• Network Support Technician

• Branch IT Support Officer

• Banking ICT Support Officer

• IT Service Management Specialist

• Field IT Support Technician

Candidates with banking ICT experience, particularly experience supporting branches, ATMs, POS terminals, LAN/WAN connectivity, and end-user systems, will have a strong advantage.

How to Apply

Applications should be submitted through the official CRDB Bank careers portal.

Position: Zonal ICT Specialist
Employer: CRDB Bank Plc
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Deadline: 13 August 2026

Final Thought

The strongest candidates for this position will combine hands-on technical troubleshooting with IT service management and coordination skills. It is not enough to understand computers and networks; applicants should be able to manage incidents, coordinate vendors, support banking equipment, monitor SLAs, maintain ICT assets, and work effectively across multiple branches.