Branch Manager Job Vacancy – Britam Insurance Tanzania Limited

Branch Manager Job Vacancy – Britam Insurance Tanzania Limited

Job Purpose

The Branch Manager will be responsible for growing insurance and other corporate business within the branch catchment area. The role involves supervising day-to-day branch operations, including underwriting, claims, and administrative functions. The position reports directly to the Country Sales Manager.

Key Responsibilities

Business Growth and Revenue Management

• Achieve branch revenue targets as agreed from time to time
• Implement targeted business development initiatives to drive product lines
• Identify and develop new distribution outlets
• Gather market intelligence to support competitive strategy development
• Manage sales costs to ensure revenue growth and product profitability

Branch Operations and Administration

• Coordinate and supervise branch staff in line with company policies and procedures
• Oversee underwriting, claims, and administrative functions
• Ensure accurate, competitive, and timely preparation of quotations
• Manage all branch expenses to ensure optimal use of company resources
• Prepare weekly and monthly production reports
• Maintain effective communication with top management through regular reporting

Underwriting and Claims Management

• Undertake initial underwriting to ensure sound risk acceptance
• Provide high-quality underwriting services to minimize losses and improve profitability
• Ensure consistent, timely underwriting services to clients, agents, brokers, and sales teams
• Manage branch claims and ensure acceptable loss ratios
• Identify and manage claims service stakeholders in line with Britam quality standards
• Provide quality claims management services to enhance competitive advantage

Sales Channels and Stakeholder Management

• Develop and maintain strong relationships with agents, banks, brokers, and sales force executives
• Ensure excellent customer service to existing and prospective clients
• Train intermediaries on general insurance products
• Manage incentives and performance of agents and sales force executives
• Control debtors’ ratio through timely premium collection

People Management and Leadership

• Participate in recruitment, appraisal, and training of branch staff
• Train, develop, and motivate employees to maximize performance
• Champion supervision and effective utilization of sales tools
• Deliver performance targets as defined in the balanced scorecard and personal scorecard

Delegated Authority

• Operate within the approved Delegated Authority Matrix

Key Performance Measures

• Performance measured as outlined in the Personal Scorecard

External Relationships

• Britam customers
• Insurance sector players
• Agents, banks, brokers, and sales force executives
• Government regulatory authorities

Qualifications and Experience

Academic and Professional Qualifications

• Bachelor’s degree in Insurance, Business, or a related field
• Professional insurance qualification (CII Certificate)

Experience Requirements

• Minimum of seven years’ experience in insurance, banking, or financial services
• At least two years at a supervisory or management level
• Proven experience in sales training
• Strong stakeholder management experience

Skills and Competencies

Technical and Functional Skills

• Strong knowledge of insurance products and regulatory requirements
• Sales and marketing management skills
• Excellent organizational and analytical abilities
• Strong report writing skills

Behavioral Competencies

• Excellent verbal and written communication skills
• Strong listening skills
• Ability to work under pressure and manage stressful situations effectively

Job Posting Details

Job Posting Date: 30 December 2025
Application Deadline: 09 January 2026
Number of Positions: 1

How to Apply

Interested candidates should submit their applications through the official Britam recruitment system before the closing date. Only shortlisted candidates will be contacted.

CLICK HERE TO APPLY