Airtel Africa Job Vacancy – Pre-Sales and Solutions Specialist (Enterprise)

Airtel Africa operates with passion, energy, and a strong can-do attitude. Driven by innovation and an entrepreneurial spirit, the company delivers impactful solutions that enrich the lives of communities across Africa. Airtel Africa champions diversity and inclusion and offers a dynamic environment for professionals seeking growth across multiple operating countries.

Airtel Africa is an equal opportunity employer and remains fully committed to diversity and inclusion in the workplace.

Job Overview

This full-time role focuses on pre-sales support, solution design, service management, and enterprise customer engagement. The position supports Airtel Business Africa Solutions by working closely with sales teams and customers to design, deliver, and manage high-quality enterprise connectivity and digital solutions.

Key Responsibilities

Pre-Sales Support

Provide pre-sales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers
Support sales teams by positioning project management and service management offerings to enable deal progression and closure
Collaborate with sales teams to identify potential customers and understand their business needs and challenges
Support connectivity gross additions and enterprise revenue growth through opportunity identification and development
Maintain strong technical knowledge of Airtel Business products and solution portfolios, including:
- Fixed data networks such as fiber, microwave, and satellite
- Business mobility solutions for enterprise and wholesale customers
- NaaS, SD-WAN, security, cloud, communication, and collaboration platforms
- Service management solutions

SLA and Service Management

Act as project manager for assigned sales deals to ensure timely and efficient service delivery
Ensure agreed customer KPIs are consistently met
Hold service implementation and maintenance teams accountable for customer satisfaction
Maintain enterprise circuit databases with accurate technical and commercial information
Forecast enterprise orders by monitoring the sales pipeline and supporting demand planning
Provide post-sales technical support, troubleshooting, and customer training

Customer Requirement Analysis

Ensure consistent delivery of quality services to meet or exceed customer satisfaction targets
Prepare professional presentations and product demonstrations that clearly communicate Airtel solution value
Develop approved technical proposals using internal and external tools and systems
Interface directly with customers in support of sales, operations, and third-party engagements
Collect and analyze customer feedback to inform sales and marketing strategies

Process Management and Documentation

Maintain accurate and up-to-date technical and business documentation
Continuously improve professional knowledge through training, workshops, and meetings
Develop reusable documentation to improve proposal development efficiency
Contribute to the Bid Management and Knowledge Management repositories

Qualifications and Skills

Educational Qualifications

Bachelor’s degree in Electrical Engineering, Telecommunications Engineering, Computer Engineering, or Information Technology or an equivalent qualification

Required Experience

Previous experience in pre-sales, solution architecture, or a similar technical role
Three to five years of experience as a solutions specialist within the telecommunications industry
Strong technical background with the ability to explain complex concepts to technical and non-technical audiences
Proven experience presenting technical products, advising customers, and resolving technical queries
Strong analytical and problem-solving skills
Self-motivated, target-driven, and able to work independently or within a team

Added Advantages