Front Desk Manager at Johari Rotana February 2026
Position Summary
We are seeking a passionate and guest-focused Front Desk Manager to lead Front Office operations and deliver exceptional service standards. The role is responsible for overseeing Reception activities, ensuring accurate end-of-day procedures, and maintaining operational efficiency while maximizing guest satisfaction and revenue performance.
Key Responsibilities
• Gather and act on guest feedback to enhance service delivery and satisfaction
• Maximize room revenue through effective up-selling and inventory control during high occupancy periods
• Promote loyalty programs, in-house facilities, Food & Beverage events, and partner services
• Ensure compliance with accounting, auditing, and governmental requirements
• Review audits and registration records before submission to Accounts
• Lead, coach, and motivate the Front Office team to achieve service excellence
• Ensure adherence to corporate and property standards and policies
Education & Experience
• Degree or diploma in Hospitality Management or related field
• Previous experience in a Front Office role within a hotel environment
• Fluency in written and spoken English
• Strong computer skills; knowledge of Opera is an advantage
• Professional appearance and strong problem-solving skills
Core Competencies
• Strong understanding of hotel operations
• Revenue optimization and up-selling techniques
• Effective communication and leadership skills
• Planning and operational supervision
• Teamwork and ability to manage multicultural teams
• Customer-focused with strong results orientation
• Adaptable and able to perform under pressure in fast-paced environments
This role requires a proactive leader who consistently exceeds guest expectations while driving operational and financial performance.
