Corporate Services Manager – National Bank of Commerce (NBC)
About NBC
National Bank of Commerce (NBC) is the oldest serving bank in Tanzania, with over five decades of experience in delivering retail, business, corporate, investment banking, and wealth management solutions. NBC is committed to providing first-class banking services while upholding strong governance, risk management, and customer service standards.
Job Summary
The Corporate Services Manager is responsible for managing corporate customers at branch level by delivering professional, efficient, and high-quality banking services. The role ensures that all corporate customer needs are handled promptly and accurately, including account opening, payments processing, trade finance support, complaint resolution, and customer enquiries.
The position is a key member of the Corporate Relationship Support Team and plays a central role in sustaining strong relationships with a portfolio of Corporate Banking customers while ensuring compliance, operational excellence, and service quality.
Key Responsibilities – Corporate Sales and Services
• Provide first-class service to corporate customers at all times, ensuring staff availability and punctuality
• Manage end-to-end payment processing for corporate clients, including local and international transfers, signature verification, balance confirmation, and submission to operations
• Ensure all client payments are processed within agreed SLAs and escalations are done promptly when challenges arise
• Obtain proper approvals for all exceptional client requests
• Lead the team to ensure all customer complaints and queries are captured in Salesforce and resolved within agreed turnaround times
• Identify cross-selling opportunities and refer leads to Relationship Managers
• Ensure corporate clients are clearly advised on applicable fees and charges
• Oversee KYC remediation and reactivation of dormant corporate accounts
• Ensure compliance with warning circulars, stop payment instructions, and other regulatory directives
• Authorize and manage timely execution of payment instructions received from corporate clients
• Manage Documentary Collections and Letters of Credit processes end to end
• Ensure timely communication of credit advice received from international payment departments to clients
• Verify all trade finance applications and instructions for accuracy, validity, and approvals before submission to relevant departments
• Ensure cheque book requests are received from mandated signatories before forwarding for processing
• Coordinate submission of account opening and maintenance documents to Relationship Teams
• Manage setup, amendment, and cancellation of standing instructions and regular payments in line with procedures
• Coordinate special interest and foreign exchange rates with Treasury for fixed deposits, call accounts, and FX transactions
• Ensure immediate collection of all applicable manual fees as per tariff
• Process inter-account transfer requests accurately and in line with client instructions
• Resolve customer queries and complaints proactively, coordinating investigations and providing regular feedback to clients
• Identify service improvement opportunities and share recommendations with Relationship Managers and Corporate Services leadership
• Support corporate sales strategies by identifying opportunities to grow revenue across corporate products
Team Leadership and Administration
• Manage cost centre efficiency, budgeting, travel claims, leave planning, and ad hoc expenditure
• Participate in interviewing and recruiting new Corporate Services Team members in collaboration with the People function
• Approve team leave plans to ensure continuity of key functions
• Develop and maintain a succession plan to ensure continuity during absence
Risk Management and Compliance
• Report all risk events to Corporate Governance and Line Management within 24 hours or as per policy
• Apply and comply with all relevant policies, including AML, Sanctions, and Internal Control policies
• Maintain strict confidentiality of customer and bank information during and after employment
• Adhere to control measures to prevent fraud, theft, and operational losses
• Ensure proper customer screening during account opening and payment processing
• Maintain accurate and complete client documentation and records
• Enforce confidentiality and clean desk policies
• Conduct regular performance reviews and development discussions with team members
• Ensure disciplinary actions are taken for non-compliance with bank procedures
Experience Required
• Strong knowledge and experience in Corporate Banking operations
• In-depth understanding of NBC banking systems
• Proven ability to resolve corporate customer complaints and queries
• Minimum of 3 years’ experience in corporate payments processing
• Proactive approach to understanding team and client needs
Preferred Experience
• Minimum of 5 years’ banking experience with exposure to Corporate Banking
Qualifications
• Bachelor’s Degree or Advanced Diploma in Business, Commerce, Management Studies, or related fields
• Strong operational administration and product knowledge
• Digital familiarity and quality orientation
• Team leadership and collaboration skills
• Openness to change and continuous improvement
• Experience working in a similar corporate banking environment
This role offers an opportunity to contribute to NBC’s continued leadership in Corporate Banking by delivering exceptional service, operational excellence, and strong customer relationships.
